End User Computing Team Lead — Hybrid IT Support

DriveTime Sales and Finance Company, LLC; Mesa (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model (3 days on-site)

Medical, dental, and vision coverage

401(K)

Life insurance

Tuition reimbursement

Wellness program

Paid time off

Job summary

DriveTime Family of Brands is seeking an experienced End User Computing Team Lead to manage daily IT support operations for our Tempe and Mesa locations. You will provide hands-on technical leadership, mentor the IT Support team, and ensure reliable, timely end-user assistance while driving process improvements across deployments, ticketing, and vendor coordination.

The role requires 3+ years in IT support and a hands-on leader who communicates clearly and prioritizes customer service.

Qualifications

• 3+ years in IT support or related role.
• Experience as Team Lead or mentor preferred.
• Strong troubleshooting across Windows, macOS, Microsoft 365, hardware, VPN, and access management.

Responsibilities

• Lead daily End User Computing support activities, triage, prioritization, escalation, and onsite coverage.
• Coach and mentor IT Support staff in troubleshooting, communication, and documentation.
• Serve as escalation point for complex hardware/software/network issues (Microsoft 365, VPN, AV, access).
• Oversee onboarding, device refreshes, imaging, inventory, and deployment readiness.
• Coordinate with Facilities, Procurement, Security, IAM, and other IT teams; manage vendor relationships.

Skills

End User Computing

Team Leadership

Troubleshooting

Windows

macOS

Education

High school diploma

Tools

Intune

Autopilot

Endpoint imaging

Active Directory

Entra ID

Job description

DriveTime Family of Brands is seeking an experienced End User Computing Team Lead to manage daily IT support operations for our Tempe and Mesa locations. You will provide hands-on technical leadership, mentor the IT Support team, and ensure reliable, timely end-user assistance while driving process improvements across deployments, ticketing, and vendor coordination.

The role requires 3+ years in IT support and a hands-on leader who communicates clearly and prioritizes customer service.