IT Systems Ops Lead — Automation & Service Delivery

DriveTime; Tempe (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Work From Home

Medical, dental, and vision coverage

401(K) plan

Tuition reimbursement

Paid Time Off

Job summary

DriveTime in Tempe, Arizona, is looking for a leader to transform an IT Operations team into a modern, efficient function. This hands-on role involves coaching and developing a technically strong team, driving automation, and ensuring operations align with business outcomes.

The ideal candidate will have extensive experience in IT operations, people management, and a proven track record in driving process improvements. Competitive benefits include a work-from-home option, medical coverage, and opportunities for professional growth.

Qualifications

• 5+ years of experience in IT operations, systems administration, or enterprise application support.
• 2+ years of people management experience leading technical teams.
• Strong capacity planning, prioritization, and resource management skills.

Responsibilities

• Leading and developing a team of IT Associates and Specialists.
• Managing day-to-day workload across tickets, incidents, requests, and projects.
• Driving adoption and continuous improvement of Freshservice for operational management.

Skills

IT operations

People management

Process improvement

Capacity planning

Communication

Education

Bachelor’s degree in Information Technology, Business, or related field

Tools

Smartsheet

PowerShell

Python

Job description

DriveTime in Tempe, Arizona, is looking for a leader to transform an IT Operations team into a modern, efficient function. This hands-on role involves coaching and developing a technically strong team, driving automation, and ensuring operations align with business outcomes.

The ideal candidate will have extensive experience in IT operations, people management, and a proven track record in driving process improvements. Competitive benefits include a work-from-home option, medical coverage, and opportunities for professional growth.