Global End User Services Leader - 24/7 IT Support

VB Spine; Leesburg (VA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision insurance

401(k) with company match

Paid time off (PTO) and holidays

Ongoing training and professional development opportunities

Job summary

A leading medical device company is seeking a Senior Manager, End User Services to enhance its global IT Help Desk and end user technology experience. The ideal candidate will lead a mission-focused team, manage staffing across time zones, and collaborate with various departments to ensure high-quality support. This role offers competitive compensation and benefits, including comprehensive health and professional development opportunities.

Qualifications

• 8+ years of progressive IT experience.
• 3+ years in people leadership or service delivery management roles.
• Experience managing global IT Help Desk or End User Services organizations.

Responsibilities

• Lead the global IT Help Desk organization.
• Manage on-site IT support presence across locations.
• Develop a roadmap for end user experience modernization.

Skills

Leadership

Communication

Analytical skills

Customer service

Problem-solving

Education

Bachelor’s degree in Information Technology or related field

ITIL certification

Tools

ServiceNow ITSM

Microsoft Intune

SCCM

Job description

A leading medical device company is seeking a Senior Manager, End User Services to enhance its global IT Help Desk and end user technology experience. The ideal candidate will lead a mission-focused team, manage staffing across time zones, and collaborate with various departments to ensure high-quality support. This role offers competitive compensation and benefits, including comprehensive health and professional development opportunities.