End-User Computing Technician (Systems Administrator 1)

Mission Technologies, a division of HII; Springfield (VA); On-site; USD 55,801 - 125,000; Full time

Job summary

HII’s Mission Technologies division seeks an End-User Computing Technician for a high-impact government program. You will provide advanced desktop support for end-user computing environments, ensuring secure workstations, peripherals, and productivity tools, with TS/SCI clearance and CI poly potential.

The role covers Windows/Citrix EUC, software/hardware lifecycles, and security configurations per SRGs/STIGs.

Qualifications

• 5+ years progressively responsible IT desktop administrator experience.
• Deploying and managing Windows or ThinLinux end-client solutions.
• Providing support to EUC platforms and applications such as Citrix ZenDesktop, App-V, Dell Wyse Manager, and Windows Terminal Services.
• Installing, configuring, monitoring, and troubleshooting Microsoft and third-party apps.
• Patching OS and apps via MECM/SCCM with testing, rollback, and validation.
• Applying and maintaining security configurations based on SRGs and STIGs.
• TS/SCI clearance required with ability to obtain and maintain CI Poly.

Responsibilities

• Provide advanced desktop support and troubleshooting for end-user computing environments.
• Diagnose complex issues and support hardware/software lifecycles.
• Resolve escalated service desk tickets and deploy workstations and configurations.
• Troubleshoot Windows, Citrix issues; configure endpoint security tools; fix network/auth problems.
• Participate in hardware lifecycle planning and software packaging/distribution.
• Document support procedures and drive process improvements.

Skills

EUC administration

Windows/Citrix support

MECM/SCCM patching

Security STIGs

TS/SCI clearance

CI poly willingness

Education

High School Diploma or equivalent

Bachelor's degree in related field

Tools

Citrix ZenDesktop

App-V

Dell Wyse Manager

Windows Terminal Services

MECM/SCCM

Job description

Requisition Number: 29481

Required Travel: 0 - 10%

Employment Type: Full Time/Salaried/Exempt

Anticipated Salary Range: $55,801.00 - $125,000.00

Security Clearance: TS/SCI

Level of Experience: Mid

This opportunity resides with Warfare Systems (WS), a business group within HII’s Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems.

HII works within our nation’s intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.

Leadership Mindset at HII – Mission Technologies

Role

Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every employee grows, leads, and contributes—regardless of role. It sets the standard for how you can develop yourself and what you can expect from leaders across our organization. We look for candidates who want to grow in alignment with these capabilities:

• Know & Grow Your People – Commit to learning and supporting team success.
• Build Relationships – Communicate openly, collaborate well, and build trust.
• Take Ownership – Deliver on commitments and take pride in your work.
• Customer First – Focus on the mission and those we serve.
• Shape the Future – Bring ideas, curiosity, and continuous improvement.
• Act with Urgency – Take initiative and follow through with purpose.

These capabilities guide how all employees contribute to our shared success across Mission Technologies.

Job Description

HII’s Mission Technologies division is dedicated to delivering cutting-edge solutions that advance national security and defense objectives. This position is part of our Cyber and Intelligence division, which plays a critical role in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations.

The selected candidate will contribute to a high-impact government program focused on enhancing and securing mission-critical systems and environments. Due to the classified nature of the mission and the sensitivity of the operational environment, an active TS/SCI security clearance will be required. Candidate must be willing to obtain and maintain a CI poly.

End-User Computing Technician I: $65,000 - $85,000

End-User Computing Technician II: $80,000 - $105,000

End-User Computing Technician III: $100,000 - $125,000

Essential Job Responsibilities

• You will provide advanced desktop support and hands on troubleshooting for end user computing environments, ensuring users have reliable, secure, and well functioning workstations, peripherals, and productivity tools.
• In this role, you apply mid to senior level expertise to diagnose complex issues, support hardware and software lifecycles, and maintain a high quality user experience across the organization.
• Key responsibilities include resolving escalated service desk tickets, performing workstation deployments and configurations, and supporting operating system and application updates.
• You will troubleshoot Windows, and Citrix issues; configure and maintain endpoint security tools; and support peripheral devices, network connectivity, and user authentication problems.
• You may also participate in hardware lifecycle planning, software packaging and distribution, and documentation of support procedures.
• Additionally, you will contribute to process improvements, assist with inventory accuracy, mentor junior technicians, and ensure end user computing systems remain stable, secure, and aligned with organizational policies and operational needs.

Minimum Qualifications

• 5+ years progressively responsible IT desktop administrator experience
• Demonstrated proficiency and expertise in the following:
• Deploying and managing Windows or ThinLinux end-client solutions
• Providing support to a variety of EUC platforms and applications such as thick, thin, and zero clients with Citrix Zendesktop, appV, Dell Wyse Manager, and Windows Terminal Services
• Installing, configuring, monitoring, and troubleshooting Microsoft and third-party applications
• Patching operating systems and applications via MECM/SCCM, to include research, testing, installation, troubleshooting, and rollback.
• Applying and maintaining a standard security configuration based on SRGs and STIGs.
• TS/SCI clearance required with ability to obtain and maintain CI Poly
• Must meet DoD 8140/CSWF for 451-Intermedediate or be willing to obtain the appropriate credential within 6 months

Level Qualifications

• End-User Computing Technician 1: High School Diploma or equivalent and 5 years of experience.
• End-User Computing Technician 2: 5 years relevant experience with Bachelors in related field or High School Diploma or equivalent and 7 years relevant experience.
• End-User Computing Technician 3: 6 years relevant experience with Bachelors in related field; 5 years relevant experience with Masters in related field or High School Diploma or equivalent and 10 years relevant experience.

Preferred Requirements

• Microsoft operating system formal training or vendor certifications
• Experience leveraging scripting technologies (e.g., PowerShell, Batch, VBScript)
• Familiarity with the following:
• Remote monitoring and management tools to troubleshoot, assess, and resolve issues across a globally distributed IT enterprise
• Basic network concepts and troubleshooting techniques
• Supporting internally escalated tickets from a Service Desk team

Physical Requirements

Lifting, bending and stooping can be expected in this position to include installing equipment under desks or from ladders in office environments.

The listed salary range for this role is intended as a good faith estimate based on the role’s location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.

Meet HII’s Mission Technologies Division

Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers.

HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.

Why HII

We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.

Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.

Together we are working to ensure a future where everyone can be free and thrive.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Do You Need Assistance?

If you need a reasonable accommodation for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.