End User Computing Manager

Cognizant; Santa Clara (CA); On-site; USD 99,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays and PTO

401(k) plan and contributions

Disability insurance (long-term/short)

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant in Santa Clara, CA, is seeking an End User Computing Manager to lead deskside support, field services, and Tech Lounge activities. This onsite role drives endpoint lifecycle from imaging to patching, oversees AV and conference room tech, and ensures ITIL-aligned support via ServiceNow.

You will manage MDM-based device provisioning, imaging, and asset tracking while coordinating with IT teams to deliver reliable operations.

Qualifications

• 8+ years of experience in EUC, Deskside, or Field Services management.
• Expertise in MDM tools (Jamf, Intune) and endpoint management (SCCM, Intune).
• Solid understanding of device imaging and deployment technologies (PXE, Autopilot, Mac imaging).
• Hands-on experience in AV support and workplace technology management.
• Strong knowledge of ITIL processes, ServiceNow, and ITAM/CMDB best practices.
• Excellent stakeholder management, communication, and team leadership skills.

Responsibilities

• Lead and manage EUC operations, including deskside support, field services, and Tech Lounge activities, ensuring high-quality end-user experience.
• Oversee end-user support across channels (phone, email, remote tools, in-person) with SLA adherence.
• Drive efficient user onboarding: account provisioning, device setup, and software deployment.
• Manage enterprise endpoint ecosystem using MDM platforms such as Jamf and Intune.
• Ensure effective troubleshooting of endpoint issues related to configuration, connectivity, and security.
• Oversee workplace infrastructure: printers, AV systems, and conference room technologies.
• Govern endpoint lifecycle management including imaging, patching, upgrades, and asset refresh.
• Provide oversight on tools like SCCM and Intune for software distribution and patch management.
• Collaborate with cross-functional IT teams to resolve escalations and drive service improvements.
• Ensure accurate documentation of incidents, resolutions, and knowledge articles in ServiceNow.
• Drive IT Asset Management across lifecycle from procurement to retirement.
• Maintain CMDB data integrity.
• Enforce adherence to security policies and audit requirements.
• Manage on-call rotations and after-hours coverage.

Skills

EUC management

Deskside support

ITIL and ITSM

Stakeholder management

Communication

Education

Bachelor's degree or equivalent technical degree

Tools

Jamf

Intune

SCCM

PXE

Autopilot

Mac imaging

ServiceNow

CMDB

Job description

About the role
As an End User Computing Manager, you will make an impact by leading deskside support, field services, and Tech Lounge activities that keep our hardware, software, and IT systems running smoothly and securely. You'll drive the endpoint lifecycle from MDM and imaging through patching and asset tracking, oversee workplace technology such as AV and conference room systems, and ensure ITIL-aligned, ServiceNow-driven support across every channel. You will be a valued member of the Cloud Infrastructure and Security team, partnering with end users, IT professionals, and service management teams to deliver reliable IT operations at scale.

In this role, you will

• Lead and manage EUC operations, including deskside support, field services, and Tech Lounge activities, ensuring consistent and high-quality end-user experience
• Oversee end-user support across multiple channels (phone, email, remote tools, and in-person), ensuring SLA adherence and user satisfaction
• Drive efficient user onboarding processes, including account provisioning, device setup, and software deployment
• Manage enterprise endpoint ecosystem, including deployment and administration of devices using MDM platforms such as Jamf and Microsoft Intune
• Ensure effective troubleshooting and resolution of endpoint issues related to configuration, connectivity, and security compliance
• Oversee support for workplace infrastructure, including printers, AV systems, and conference room technologies
• Govern endpoint lifecycle management, including imaging (PXE, Autopilot, Mac imaging), patching, upgrades, and asset refresh programs
• Provide oversight on tools such as SCCM and Intune for software distribution, patch management, and device compliance
• Collaborate with cross-functional IT teams to resolve escalations and drive continuous service improvements
• Ensure accurate documentation of incidents, resolutions, and knowledge articles within the ticketing system (e.g., ServiceNow)
• Drive IT Asset Management (ITAM) practices, ensuring full lifecycle tracking from procurement to retirement
• Maintain data integrity of CMDB, ensuring accurate and up-to-date configuration and asset records
• Enforce adherence to organizational policies, security standards, and audit requirements
• Manage on-call rotations and ensure availability of after-hours support coverage

Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Santa Clara, CA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

• 8 or more years of experience in EUC, Deskside, or Field Services management
• Expertise in MDM tools (Jamf, Intune) and endpoint management (SCCM, Intune)
• Solid understanding of device imaging and deployment technologies (PXE, Autopilot, Mac imaging)
• Hands-on experience in AV support and workplace technology management
• Strong knowledge of ITIL processes, ServiceNow, and ITAM/CMDB best practices
• Excellent stakeholder management, communication, and team leadership skills

These will help you stand out

• Bachelor's degree or equivalent technical degree
• ITIL certification desirable
• Microsoft and other technical certifications are advantageous
• HP certification

We're excited to meet people who share our mission and can make an impact in a variety of ways.

Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:
Applications will be accepted until August 20, 2026.

The annual salary for this position is between USD $99,000 - $110,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.