End User Computing Engineer Associate | La Crosse

Gundersen Health System; La Crosse (WI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life Insurance

HSA/FSA

401k match

Job summary

Gundersen Health System is seeking an End User Computing Engineer Associate to join the End User Computing Team at our Main Campus in La Crosse, WI. This role provides frontline support for end-user devices, software, and connectivity, with a focus on customer service and problem-solving.

You will work in a team-oriented environment, performing device analysis, configuration, and deployment, while contributing to device standards and knowledge documentation.

Qualifications

• Associate degree in Information Technology, Healthcare, Business, or related field or equivalent years of experience/education.
• No professional IT experience required; preference for customer-facing technical support.
• Experience with desktop support functions and software deployments is a plus.

Responsibilities

• Provide first-level technical support for end-user devices, software, and connectivity.
• Troubleshoot issues and assist in device lifecycle management for end users.
• Develop and share standards for enterprise end-user device technologies.
• Escalate complex issues and document resolutions for knowledge base.

Skills

Customer service

Communication

Troubleshooting

Independent work

Education

Associate degree in Information Technology, Healthcare, Business, or related field

Tools

SCCM

Microsoft Intune

Active Directory

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today.Scheduled Weekly Hours:40Emplify Health is seeking an End User Computing Engineer Associate to join our End User Computing Team.This is an excellent opportunity for an early-career IT professional who is passionate about technology, customer service, and problem-solving. In this role, you will provide technical support for end-user devices, software applications, and connectivity issues while working closely with colleagues across the organization to ensure a seamless technology experience.What You'll Do:The End User Computing Engineer Associate is responsible for the hardware, software, and its connectivity to the network infrastructure that end-users rely on for their work. They provide first level technical support, troubleshoot issues, and assist in managing the lifecycle of user devices and applications. The End User Computing Engineer Associate provides specialized technical support, consultation, and training services, coordinating and assisting in developing standards for enterprise end user device technologies. This role involves working with users at all levels of the organization and IS teams to support end user devices.Working closely with other technical resources, the End User Computing Engineer Associate follows procedures, workflows, and tools to deliver exceptional support and customer service to maintain standard Emplify Health operations. The Engineer must be comfortable providing technical assistance both remotely and in person. Additionally, excellent communication skills are essential for sharing information with users within the department.Major Responsibilities :Conduct device analysis, configuration, implementation, upgrades, troubleshooting, and installation of end user devices and software systems.Collaborate with users at all levels of the organization to identify operational needs and explore information systems options.Test end user devices to ensure they are functioning effectively before implementation or installation.Work on assignments related to end user devices or other sections of projects and report on project task statuses.Assist in preparing support documentation and knowledge documentation as needed.Serve as the point of escalation for end user device issues/problems triaged from the Help Desk.Participate in root cause analysis for all solutions maintained within the ITDS department.Adheres to regular and predictable attendance.What's Available:Fulltime, 80 hours biweekly (1.0 FTE)Schedule: Typically Monday-Friday 11:30am-8:00pmLocation: This role will require working onsite at Main Campus in La Crosse, WICompensation: Starting pay of $23.13/hour and up based on relevant work experience + applicable shift differentials for working a PM ScheduleWhat You'll Need:Education : Associate degree in Information Technology, Healthcare, Business, or related field or equivalent years of experience and educationExperience : No professional experience required. Candidates with prior customer-facing technical support, end-user support, or general IT experience, PreferredAbility to perform desktop support functions including PC imaging, SCCM and Microsoft Intune application/device deployments, Active Directory user and device administration, hardware setup, software installation, and technical troubleshooting.License/ Certification: Valid Driver's License, RequiredServiceNow Asset Management (Training), CompTIA A+ (certification), Microsoft 365 Certified: Endpoint Administrator Associate (Certification), DesiredStrong customer service and communication skills.Ability to troubleshoot technical issues and learn new technologies quickly.Ability to work well independentlyIn addition to the rewarding work, you'll receive:A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciatedCompetitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team memberSubstantial retirement contribution including a 401k match & annual discretionary base contributionWork-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you needProfessional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development CenterAdditional Employee Discounts and Perks Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.I f you need assistance with any portion of the application or have questions about the position, please contact [e-mail] or call 608-775-0267.We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.Equal Opportunity Employer