Patient Access Specialist

Gundersen Health System; Washington; Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) with matching

Paid time off

Health insurance

Wellness programs

Tuition reimbursement

Career development

Job summary

Gundersen Health System is seeking a Patient Access Specialist to assist patients through registration and financial clearance, verifying demographics and insurance and communicating expected financial responsibility. This 1.0 FTE role requires 40 hours/week, with on-site training in Onalaska, WI and remote eligibility after training, Monday–Friday, 6:30am–5:00pm.

Ideal candidates have a high school diploma, 1 year of office/customer service experience, and strong computer skills; healthcare

Qualifications

• High school diploma or equivalency
• Successful completion of defined core competency testing
• 1 year experience in an office setting requiring customer service responsibilities
• Time management and organization skills
• Healthcare experience and familiarity with patient eligibility, insurance, or registration scheduling is a plus!
• Strong computer skills desired

Responsibilities

• Verify demographic and insurance information to support accurate registrations and financial clearance
• Create cost estimates for upcoming services and communicate patient financial responsibility
• Collaborate with clinical teams and insurance carriers to ensure smooth patient experience
• Support patients through the registration and billing process with attention to detail

Skills

Customer service

Time management

Organization

Strong computer skills

Healthcare experience

Education

High school diploma or equivalency

Job description

Patient Access Specialist

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love,

We're not just filling positions, we're building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything. Join our team as a Patient Access Specialist!

Support patients throughout the registration and financial clearance process by verifying demographic and insurance information, creating cost estimates for upcoming services, and communicating patient financial responsibility. This role works closely with clinical teams and insurance carriers to ensure accurate information and a smooth patient experience. Ideal for someone with strong customer service skills and attention to detail. If you're passionate about helping others and thrive in a fast-paced environment, this is your opportunity to make a meaningful impact!

Job Details

• 1.0 FTE, 40 hours/week, 8-hour shifts Monday - Friday between the hours of 6:30am - 5:00pm (no weekends or major holidays)


• Location: Onalaska, WI for on-site training; Remote eligible after completion of training


• Department: Estimates

Benefits and Compensation

• Starting pay of $19.05/hour + more for experience!


• 401(k) with matching


• Paid time off


• Competitive health insurance


• Wellness programs to keep you and your family healthy


• Tuition reimbursement


• Career Growth/CDC - Growth opportunities and access to Emplify Health's Career Development Center to help you navigate your career

Requirements

• High school diploma or equivalency


• Successful completion of defined core competency testing


• 1 year experience in an office setting requiring customer service responsibilities


• Time management and organization skills


• Healthcare experience and familiarity with patient eligibility, insurance, or registration scheduling is a plus!


• Strong computer skills desired

About Emplify Health

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigans Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

Company Culture and Values

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer. We welcome applications from all backgrounds. Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career they love.

Using each employee's unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

What You Can Expect: Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth. Culture that encourages self-care and provides you with opportunities to be your best self at work and at home. Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member. Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses.

Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and it's more than our practice. It is who we are. Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating.

We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees. Select Remote/Hybrid Eligible under More search to see our remote-eligible openings. A rewarding career and an excellent quality of life awaits you. Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.