Senior Office Assistant (Patient Experience)

Gundersen Health System; La Crosse (WI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k) with match

Paid time off

Health insurance

Wellness program

Tuition reimbursement

Job summary

Emplify Health is seeking a Senior Office Assistant in Patient Experience to provide advanced administrative support across departments in La Crosse, WI. The role focuses on calendar management, document preparation, reporting, and coordination of projects and events.

The position requires a high school diploma or equivalent, strong organizational and computer skills, and the ability to handle confidential information with discretion.

Qualifications

• High school diploma or equivalency and post high school training lasting a minimum of one year in a formal Business/Computer/Administrative/Secretarial/Office program, training, or course work
• Able to multitask, be organized, and detail-oriented
• Strong computer and technology skills; Epic experience is a plus

Responsibilities

• Provide advanced clerical and administrative support across multiple departments using various computer systems and applications.
• Independently research, design, and prepare complex reports and documents, ensuring accuracy and proper formatting.
• Manage high-volume calendar scheduling, including appointments, meetings, and travel arrangements for division staff.
• Coordinate divisional projects, educational sessions, and events, while adhering to deadlines and maintaining confidentiality.
• Handle confidential information while supporting report and presentation preparation, including charts, graphs, and tables.
• Assist with administrative and operational tasks such as budget tracking, database maintenance, filing systems, and office supply management.
• Occasionally manage patient complaints, grievances, and compliment communications, while demonstrating empathy, maintaining accurate documentation, and ensuring timely follow-up.

Skills

Multitasking

Organized

Detail-oriented

Strong computer skills

Education

High school diploma or equivalency (1 year post-high school program)

Tools

Epic

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.

Scheduled Weekly Hours

40

We're not just filling positions, we're building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

We are seeking a resourceful and self-motivated individual to join our team as a Senior Office Assistant in Patient Experience! If you are proactive and eager to contribute to a collaborative environment, we would love to hear from you!

What's Available

• Hours: 40 hours/week
• Shift: Monday - Friday, 8-hour shifts between 8 am-4:30 pm
• Department: Patient Experience
• Location: On-site, La Crosse, WI

What You'll Do

• Provide advanced clerical and administrative support across multiple departments using various computer systems and applications.
• Independently research, design, and prepare complex reports and documents, ensuring accuracy and proper formatting.
• Manage high-volume calendar scheduling, including appointments, meetings, and travel arrangements for division staff.
• Coordinate divisional projects, educational sessions, and events, while adhering to deadlines and maintaining confidentiality.
• Handles confidential information while supporting report and presentation preparation, including charts, graphs, and tables.
• Assists with administrative and operational tasks such as budget tracking, database maintenance, filing systems, and office supply management.
• Occasionally manage patient complaints, grievances, and compliment communications, while demonstrating empathy, maintaining accurate documentation, and ensuring timely follow-up.

Why You Get

• Starting pay of $19.05/hour + more for experience!
• Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more
• Career Growth/CDC - Growth opportunities and access to Emplify Health’s Career Development Center to help you navigate your career

What You' Need

• High school diploma or equivalency and post high school training lasting a minimum of one year in a formal a Business/Computer/Administrative/Secretarial/Office program, training, or course work
• Able to multitask, be organized, and detail-oriented
• Strong computer and technology skills, epic experience is a plus!

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer