End-User Computing Analyst - Impactful IT Support & Growth

Beacon Technologies

Madison (WI)

On-site

USD 60,000 - 85,000

Full time

14 days+

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Job summary

Beacon Technologies is seeking a Workstation Analyst to implement, support, and maintain PC and end-user device computing technologies for LAN/WAN, mobile, and remote connectivity. You will work with business customers to deliver solutions that meet needs and consult on system usage.

Primary duties include supporting end users, creating documentation, evaluating hardware requests, handling change requests, resolving Help Desk issues (including 24/7 on-call), and contributing to IT projects to

Qualifications

Associate Degree Emphasis in information technology or related area
2 years of experience in progressively responsible PC support in a networked environment
Administrative experience with Microsoft Windows operating systems and software, standard application packages, imaging software, profile migration techniques, client computing hardware, peripherals, and general PC troubleshooting and problem resolution

Responsibilities

Implements, supports and maintains various phases of client computing operations of low to moderate complexity, including documentation, configuration, installation, testing, distribution, training, performance monitoring and maintenance.
Works closely with end users to provide reliable client computing services, technical guidance and informal training. Creates and maintains technical documentation related to hardware/software in client computing environment as well as training materials for end users.
Evaluates requests for new and changes to existing computer workstation hardware against business needs and make appropriate recommendations.
Monitors, coordinates and completes move, add, change requests for desktop computing technologies.
Resolves technical issues escalated through Help Desk (daily and 24/7) for PC hardware, application support, connectivity and related issues. Participates in a 24/7 on-call rotation.
Participates in various IT projects to continually improve and upgrade IT technologies. Identifies, plans and implements system process improvements and efficiencies.
Plans and implements hardware upgrades; anticipates problems resulting from changes and prepares contingency plans. Monitors and maintains hardware inventory.
Voices customer requirements into tasks and stories using Agile tools. Communicates with peers such that user tasks and stories are clearly understood by all stakeholders. Supervision
Performs work under the direct supervision of a Manager.