End-User Billing & Collections Specialist

Arbon Equipment Corporation; Wisconsin; On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health & well-being benefits

Retirement plan with 401(k) match

Paid holidays & vacation

Job summary

Arbon Equipment Corporation, a Rite-Hite Company, is seeking an End User Billing and Collection Specialist to ensure accurate invoicing and timely collections across assigned customer accounts.

You will review sales records, resolve billing questions, and build solid relationships with customers while supporting cross-functional teams to maintain clean AR aging and accurate cash application.

Qualifications

• Strong Excel skills, ability to work with a variety of software products.
• JD Edwards ERP system experience a PLUS
• Excellent organizational skills and great attention to detail
• Ability to manage multiple tasks and prioritize work accordingly
• Ability to work independently in a fast-paced environment
• Excellent communication skills, both written and verbal
• Strong team-player with a can do attitude

Responsibilities

• Review an allocation of End User Non-Portal sales records for proper billing instructions, special conditions, and ensure each sale is billed and collected in a timely and accurate manner.
• Build strong positive relationships with external customers by providing a level of customer service that instills confidence that issues will be resolved in a timely fashion and in a manner that meets or exceeds expectations.
• Research and resolve any customer billing issues and/or questions in a manner that meets or exceeds their expectations. This includes, but is not limited to, accessing internal systems confirming job status, reviewing job files and contractual obligations, reviewing cash application, and reconciling jobs.
• Communicate effectively with other members of the team to ensure that potential billing issues or payment delays are properly escalated and resolved.
• Research and resolve all billing related questions that arise.
• Manage the collection of outstanding invoices so that payment is received promptly and foster an environment where customers have an excellent end-to-end billing experience.
• Maintaining a clean and up-to-date Accounts Receivable aging is essential to fulfilling this job mandate. The candidate must be able to promptly and proactively identify customer billing issues, prioritize and resolve the issues, and ensure the accurate application of customer payments to corresponding invoices.
• Make collections calls on past due accounts to include communicating to departments that can resolve customer issues resulting in payment of past due amounts.
• Assist Rite-Hite and the Operations Department in any reasonable capacity required

Skills

Excel

Communication

Time management

Attention to detail

Independent work

Education

Associate degree or related field

Tools

JD Edwards ERP

Job description

Arbon Equipment Corporation, a Rite-Hite Company, is seeking an End User Billing and Collection Specialist to ensure accurate invoicing and timely collections across assigned customer accounts.

You will review sales records, resolve billing questions, and build solid relationships with customers while supporting cross-functional teams to maintain clean AR aging and accurate cash application.