End-to-End Referral Coordinator (Workers’ Comp)

Boomeranghc; San Bernardino (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription

401(k) with employer match

License & Tuition Reimbursement

Paid Time Off

Holiday & Floating Holiday

Employee Perks & Discounts

Job summary

Boomerang Healthcare seeks a Referral Relations Coordinator to manage the end-to-end lifecycle of outside referrals for injured workers. You will liaison between clinics, patients, carriers, adjusters, TPAs, and external providers to ensure timely referrals and documentation transfer.

You will review authorizations, identify suitable providers near the patient, and coordinate scheduling, documentation, and follow-ups to close the loop on referrals.

Qualifications

• Excellent verbal and written communication skills.
• Strong ability to coordinate with multiple parties in a fast-paced environment.
• Prior experience in a medical setting, workers' compensation and prior-authorization preferred.

Responsibilities

• Manage end-to-end referrals between insurance carriers, TPAs, claims adjusters, patients and healthcare providers.
• Review authorizations for specialty, body part, expiration and MPN link before scheduling.
• Identify providers near patient location and scan results into IMS for records.
• Call external providers to confirm workers' comp acceptance and required documentation.
• Assemble and send full medical documentation packets to external providers ahead of appointments.
• Coordinate with Authorization Department for amended RFAs/authorizations when data is missing.
• Follow up to prevent delays in patient care and ensure timely authorizations.
• Book external appointments once carrier authorization is secured and confirm with patients.

Skills

Verbal & written comms

Multitasking

Medical setting experience

Workers' comp knowledge

Bilingual English/Spanish

Job description

Boomerang Healthcare seeks a Referral Relations Coordinator to manage the end-to-end lifecycle of outside referrals for injured workers. You will liaison between clinics, patients, carriers, adjusters, TPAs, and external providers to ensure timely referrals and documentation transfer.

You will review authorizations, identify suitable providers near the patient, and coordinate scheduling, documentation, and follow-ups to close the loop on referrals.