Referral Coordinator, Temporary Contract, Benefits Eligible

Boomeranghc; San Bernardino (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription

401(k) with employer match

License & Tuition Reimbursement

Paid Time Off

Holiday & Floating Holiday

Employee Perks & Discounts

Job summary

Boomerang Healthcare seeks a Referral Relations Coordinator to manage the end-to-end lifecycle of outside referrals for injured workers. You will liaison between clinics, patients, carriers, adjusters, TPAs, and external providers to ensure timely referrals and documentation transfer.

You will review authorizations, identify suitable providers near the patient, and coordinate scheduling, documentation, and follow-ups to close the loop on referrals.

Qualifications

• Excellent verbal and written communication skills.
• Strong ability to coordinate with multiple parties in a fast-paced environment.
• Prior experience in a medical setting, workers' compensation and prior-authorization preferred.

Responsibilities

• Manage end-to-end referrals between insurance carriers, TPAs, claims adjusters, patients and healthcare providers.
• Review authorizations for specialty, body part, expiration and MPN link before scheduling.
• Identify providers near patient location and scan results into IMS for records.
• Call external providers to confirm workers' comp acceptance and required documentation.
• Assemble and send full medical documentation packets to external providers ahead of appointments.
• Coordinate with Authorization Department for amended RFAs/authorizations when data is missing.
• Follow up to prevent delays in patient care and ensure timely authorizations.
• Book external appointments once carrier authorization is secured and confirm with patients.

Skills

Verbal & written comms

Multitasking

Medical setting experience

Workers' comp knowledge

Bilingual English/Spanish

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Referral Relations, Temporary Contract, Benefits Eligible

Full Time San Bernardino, San Bernardino, CA, US

Salary Range: $23.00 To $24.00 Hourly

The Referral Relations Coordinator manages the end-to-end lifecycle of outside referrals for injured workers, acting as a liaison between the clinic, patients, insurance carriers, claims adjusters, third-party administrators (TPAs), and external specialty providers. This role ensures that referrals move promptly and accurately from authorization through documentation transfer, scheduling, and loop closure, so that patient care is not delayed.

What you will do:

• Manage the end-to-end lifecycle of outside referrals, serving as the primary point of contact between insurance carriers, TPAs, claims adjusters, patients, and healthcare providers.
• Review incoming authorizations for specialty, body part, expiration date, and MPN link before scheduling.
• Run the MPN to identify an appropriate provider or clinic near the patient's home or the treating clinic, and scan results into IMS for the record.
• Call prospective external providers/clinics to confirm they accept workers' compensation and to gather the specific documentation and requirements needed to schedule.
• Compile and send complete medical documentation packets (labs, imaging, prior visit notes, referral request) to external providers ahead of the appointment.
• Task the Authorization Department or adjuster for amended RFAs/authorizations when required information (provider name, address, accepted body parts, eval & treat vs. consult only, MPN link and expiration) is missing.
• Follow up aggressively — and document follow-up on pending or delayed insurance authorizations to prevent stalls in patient care.
• Coordinate and book external appointments for injured workers as soon as carrier authorization is secured.
• Confirm appointments with patients, send reminders, and follow up promptly on missed or rescheduled visits.
• Maintain meticulous, organized case records to ensure no pending authorization or referral falls through the cracks.
• Follow up with receiving providers on record review status and close the loop by obtaining the consult note or outcome summary for the referring provider.

Qualifications:

• Excellent verbal and written communication skills
• Strong communication skills to handle high-volume, time-sensitive, multi-party coordination
• Proficiency with electronic medical records and standard office software
• Ability to multitask, prioritize, and follow directives in a fast-paced environment
• Demonstrates professionalism in tasks and daily interactions with others
• Prior experience working in a medical setting; workers' compensation and prior-authorization experience preferred
• Bilingual (English/Spanish) frequently preferred for California patient populations

Compensation Range:

$23.00 to $24.00 Hourly

All compensation ranges are posted based on internal equity, job requirements, experience, and geographical locations.

Why You'll Love Working Here:

• Amazing work/life balance
• Generous Medical, Dental, Vision, and Prescription benefits (PPO & HMO)
• 401(K) Plan with Employer Matching
• License & Tuition Reimbursements
• Paid Time Off
• Holiday Pay & Floating Holiday
• Employee Perks and Discount Programs
• Supportive environment to help you grow and succeed

Boomerang Healthcare (BHC) is a multidisciplinary and comprehensive team of experienced, committed healthcare providers that treat pain. Our team of doctors approaches each patient with one goal in mind: to help patients return to normal daily activities. We work with our patients toidentifythe cause of their pain and create a personalized treatment plan, recognizing that no two patients are alike, and neither is their pain. Our providers create a comprehensive care plan, thenmonitor, manage and coordinate patient access to health services at BHC.

Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact us.