RCM Product Operations

Ease Health, Inc.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Ease Health, Inc. is seeking an RCM operator to own the RCM layer end-to-end, configuring for new customers, training teams, and improving workflows.

You will collaborate with behavioral health practices to map contracts to product configurations and resolve issues that arise during live deployments. You will drive RCM training, engage with product teams to develop features, and troubleshoot billing and AR issues directly with customers, ensuring smooth live operations and repeatable

Qualifications

• 2-6 years of RCM experience in consulting, a health tech startup, or a provider organization.
• Deep familiarity with billing workflows, payor contracting, and claims management—ideally in behavioral health.
• Comfortable reading an EOB, identifying a denial pattern, and knowing what to do next.

Responsibilities

• Lead RCM implementations end-to-end, from discovery through go-live
• Audit customer billing workflows and configure Ease accordingly
• Review payor contracts and translate requirements into operational and product decisions
• Build and deliver RCM training for new and existing customers
• Partner closely with the product team to develop, test, and refine RCM features
• Troubleshoot billing issues and AR exceptions directly with customers
• Document what you learn and turn it into repeatable processes and product improvements
• Run sales engineering for RCM

Skills

RCM experience

Billing workflows

Payor contracting

Claims management

AI tools

Ambiguity tolerance

Problem solving

Job description

About Ease Health

Ease Health is building the AI-native operating system for behavioral health.

Today, providers rely on fragmented systems across EHR, CRM, billing, scheduling, and documentation. This creates operational drag, staff burnout, and lost revenue. Ease replaces that entire stack with a single, unified platform that connects the full lifecycle from intake to care to collections.

On top of that foundation, we layer AI across every workflow - from automated intake and eligibility to ambient documentation, utilization review, and revenue cycle management. We are redesigning how behavioral health organizations operate.

Ease recently raised a $41M Series A led by a16z.

The Role

We are hiring an RCM operator who sits at the intersection of customer implementation, product, and revenue cycle. This is not a back-office billing job. You will own the RCM layer of our platform end-to-end - configuring it for new customers, training their teams, stress-testing it with our product team, and making it better over time.

You will work directly with behavioral health practices to understand their contracts, then translate that into how Ease is configured and how our product should evolve. When something breaks or a workflow doesn't fit, you fix it. When a payor contract raises questions, you work through it. When we go live with a new customer, you lead it.

The common thread across everything is RCM fluency, ownership, and follow-through.

What You'll Do

• Lead RCM implementations end-to-end, from discovery through go-live
• Audit customer billing workflows and configure Ease accordingly
• Review payor contracts and translate requirements into operational and product decisions
• Build and deliver RCM training for new and existing customers
• Partner closely with the product team to develop, test, and refine RCM features
• Troubleshoot billing issues and AR exceptions directly with customers
• Document what you learn and turn it into repeatable processes and product improvements
• Run sales engineering for RCM

Who You Are

• 2-6 years of RCM experience in consulting, a health tech startup, or a provider organization
• Deep familiarity with billing workflows, payor contracting, and claims management - ideally in behavioral health
• Comfortable reading an EOB, identifying a denial pattern, and knowing what to do next
• Default to using AI tools to move faster and increase output across everything you do
• Comfortable operating in ambiguity and switching contexts quickly
• Someone who sees broken processes as problems to fix, not someone else's job

What This Is Not

• Not a pure billing or coding role
• Not a PM role without RCM depth
• Not a support function - you'll be shaping how the product works

Why this role

• Direct influence over the RCM product at a company redesigning behavioral health operations
• Work alongside founders and operators on problems that actually matter
• Real ownership from day one