End-to-End Order Orchestrator (Hybrid)

ABB; New Berlin (WI); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401k with company contributions

Paid holidays

Employee discount program

Job summary

ABB is seeking a Backend Order Execution Specialist - Medium Voltage in New Berlin, WI, hybrid role within the Motion Service Division. You will manage customer and intercompany service orders for MV Drives, coordinating with customers, supply chain, production, engineering, and project teams to ensure on-time delivery.

Responsibilities include end-to-end order execution, primary contact for customers and sales units, cross-functional collaboration, and Salesforce case management to resolve

Qualifications

• Experience in order management, customer operations, supply chain, logistics, project coordination, or a related operational role.
• Experience processing and managing customer orders within an ERP system such as SAP.
• Experience coordinating activities across multiple functions, including customers, sales, supply chain, production, logistics, and project teams.
• Strong problem-solving and organizational skills with the ability to manage multiple priorities simultaneously.
• Effective written and verbal communication skills.

Responsibilities

• Manage End-to-End Order Execution.
• Coordinate with Production, Supply Chain, Logistics, Engineering, and Project Management to ensure successful order delivery.
• Own Salesforce case management and resolve customer inquiries in a timely manner.
• Serve as Primary Customer and Sales Unit Contact regarding order status and delivery commitments.
• Support data accuracy and process improvements, including SAP master data and related backend processes.

Skills

Order management

Cross-functional coordination

Problem solving

Organizational skills

Communication (written & verbal)

MS Office (Excel/Outlook/Teams)

Data analysis

Customer case management

Education

Bachelor's degree in Business, Supply Chain Management, Operations Management, Engineering, or related field

SAP SD/MM experience

Salesforce CRM experience

Experience with SAP master data / BOM data

Experience with global manufacturing / supply chain

KPI reporting knowledge

Continuous improvement experience

Tools

SAP

Salesforce

Job description

ABB is seeking a Backend Order Execution Specialist - Medium Voltage in New Berlin, WI, hybrid role within the Motion Service Division. You will manage customer and intercompany service orders for MV Drives, coordinating with customers, supply chain, production, engineering, and project teams to ensure on-time delivery.

Responsibilities include end-to-end order execution, primary contact for customers and sales units, cross-functional collaboration, and Salesforce case management to resolve