End-to-End Order Fulfillment Specialist

Kraken Kinetics; Pinehurst (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Generous PTO policy

Comprehensive medical coverage

Vision & dental (company-paid)

Disability coverage (company-paid)

Generous 401(k) retirement plan

Company-paid life insurance

Great teammates and snacks

Job summary

Kraken Kinetics is seeking an Order Management Coordinator to own the quote-to-invoice process at our Moore County, NC facility. You will enter RFQs and purchase orders, track open orders, and keep teams aligned to on-time shipping.

You will maintain records across sales, production, and finance while expediting orders and generating aging reports. A high level of accuracy and communication is essential.

Qualifications

• 2+ years in order entry, order management, sales support, or similar administrative/operations role
• Strong attention to detail and follow-through
• Comfortable with ERP or order-management systems (NetSuite experience a plus)
• Proficient in Excel and standard business tools
• Able to manage multiple open items, follow up persistently, and keep others informed
• Clear written and verbal communication
• High school diploma or equivalent required; associate degree preferred

Responsibilities

• Enter RFQs, quotes, and customer purchase orders into ERP and related systems (NetSuite, Monday.com, and supporting tools) with high accuracy
• Maintain complete, current records so sales, production, and finance are working from the same information
• Track all open orders, due dates, and priorities; follow up internally and with customers/suppliers as needed
• Expedite as required to hit ship dates and close out POs
• Confirm shipment and complete the hand-off to invoicing
• Produce regular reports on open orders, aging, priorities, and at-risk items
• Flag missing information, delays, or exceptions early and drive them to resolution
• Support process improvements as we formalize order-to-cash workflows

Skills

Order entry

Order management

Sales support

Attention to detail

ERP experience

Excel

Communication

Education

High school diploma

Associate degree preferred

Tools

NetSuite

Monday.com

Job description

Kraken Kinetics is seeking an Order Management Coordinator to own the quote-to-invoice process at our Moore County, NC facility. You will enter RFQs and purchase orders, track open orders, and keep teams aligned to on-time shipping.

You will maintain records across sales, production, and finance while expediting orders and generating aging reports. A high level of accuracy and communication is essential.