Encompass Administrator

NightOwl Consulting; United States; Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Above market salary

HMO on Day 1 for principal and depend

Government-mandated benefits

Performance-based incentives

Quarterly company events

1,000 PHP De Minimis

Equipment and software provided

Job summary

NightOwl Consulting seeks an experienced Encompass Administrator to manage the Encompass LOS, configure forms and automation, and ensure compliance across the mortgage lifecycle.

You will work with lending, operations, compliance, and IT teams to deliver scalable solutions, train users, and support system integrations with third-party apps.

Qualifications

• Proven experience as an Encompass Administrator or similar LOS role.
• Strong understanding of mortgage lending workflows and compliance.
• Hands-on experience configuring Encompass fields, rules, input forms, milestones, and personas.
• Familiarity with Encompass SDK, APIs, or advanced customization is a plus.
• Proficiency in creating custom reports using Encompass tools (Reporting Database, Excel, SQL).
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication across departments and ability to manage multiple projects.

Responsibilities

• Administer and maintain the Encompass LOS with user setup, roles, and configurations.
• Create, test, and deploy Encompass forms, rules, fields, and automation for loan processing.
• Monitor system performance and coordinate with ICE Mortgage Technology support as needed.
• Ensure compliance by configuring audit trails, reports, and rules.
• Support upgrades, enhancements, and third-party integrations.
• Develop and maintain custom reports and dashboards for loan pipeline, compliance, and efficiency.
• Collaborate with lending, operations, compliance, and IT to gather requirements.
• Provide training, documentation, and end-user support on Encompass functionality.
• Participate in vendor evaluations and system improvement initiatives.

Skills

Encompass Administration

Mortgage lending processes

Encompass SDK/APIs

Reporting with Encompass tools

Analytical and problem solving

Cross-functional communication

Tools

Encompass SDK/APIs

Excel

SQL

Reporting Database

Job description

We are seeking a highly skilled and detail-oriented Encompass Administrator to manage, configure, and optimize our Encompass Loan Origination System (LOS). The ideal candidate will serve as the subject matter expert for Encompass, ensuring the platform supports compliance, efficiency, and scalability across the mortgage lifecycle. This role requires strong technical expertise, problem-solving ability, and an understanding of mortgage lending workflows.

Key Responsibilities

• Administer and maintain the Encompass LOS, including user setup, role-based permissions, and system configurations.
• Create, test, and deploy Encompass forms, business rules, fields, and automation to streamline loan processing.
• Monitor system performance, troubleshoot issues, and coordinate with Ellie Mae (ICE Mortgage Technology) support as needed.
• Ensure compliance with industry regulations and internal policies by configuring audit trails, reports, and compliance rules.
• Support system upgrades, enhancements, and integrations with third-party applications.
• Develop and maintain custom reports and dashboards to provide visibility into loan pipeline, compliance, and operational efficiency.
• Partner with lending, operations, compliance, and IT teams to gather requirements and deliver system solutions.
• Provide training, documentation, and support to end users on Encompass functionality and best practices.
• Participate in vendor evaluations and system improvement initiatives.

Skills, Knowledge and Expertise

• Proven experience as an Encompass Administrator or in a similar LOS administration role.
• Strong understanding of mortgage lending processes, compliance requirements, and workflow design.
• Hands-on experience configuring Encompass fields, business rules, input forms, milestones, and personas.
• Familiarity with Encompass SDK, APIs, or advanced customization is a plus.
• Proficiency in creating custom reports with Encompass reporting tools (e.g., Reporting Database, Excel, SQL).
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication skills with the ability to work across departments.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Qualifications

• Encompass Administrator Certification (ICE Mortgage Technology) or equivalent training.
• Background in mortgage operations, underwriting, or compliance.
• Experience with third-party Encompass integrations (e.g., credit, pricing engines, document management).

Benefits

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives
• Quarterly Company Events
• 1,000 PHP De Minimis
• Equipment and software provided