Sr. Loan Software Administrator

The Bank of Missouri; Missouri; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Personal paid time off

401K and Employee Stock Option Plan

Generous medical, dental, vision, life and disability insurance

Fitness reimbursement

Learning and development opportunities

Job summary

The Bank of Missouri is seeking a Senior Loan Software Administrator to shape the mortgage operation's backbone. This role oversees the Loan Origination Systems (LOS), ensuring efficient, compliant, and scalable operations. The ideal candidate will administer user access, configure workflows, and partner with various teams to align system capabilities with business goals.

Qualifications include a Bachelor's degree (or GED) and at least seven years in LOS administration. The position requires extensive experience with the Encompass platform and relevant certifications.

Qualifications

• Minimum seven (7) years of experience in mortgage loan origination systems administration.
• Current certification in ICE Mortgage Technology Encompass required.
• Advanced experience with Encompass SDK and APIs required.

Responsibilities

• Oversee governance and optimization of Loan Origination Systems.
• Configure workflows and integrations with third-party systems.
• Ensure compliance with federal and state regulations.

Skills

Encompass platform

System configuration

APIs

Workflow automation

Data integrity

Education

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Finance

High school diploma or GED

Job description

Here are some of the great benefits you will enjoy as a member of our team:

• Personal paid time off, as eligible and paid holidays
• 401K and Employee Stock Option Plan, as eligible
• Generous medical, dental, vision, life and disability insurance
• Fitness reimbursement
• Learning, development and growth opportunities

About this job

The Senior Loan Software Administrator shapes the backbone of the mortgage operation and serves as the primary expert and strategic owner of the Organization’s Loan Origination Systems (LOS). This role oversees system governance, leads configuration and optimization efforts, and ensures the LOS supports efficient, compliant, and scalable mortgage operations. This role supports other administrators and staff and works closely with cross‑functional teams to align system capabilities with business needs.

Essential Duties and Responsibilities

System Administration & Support

• Serve as subject matter expert for assigned areas of the Encompass platform, including configuration, system upgrades, patches, new feature releases and best practices
• Administer user access, personas, and security settings
• Maintain system configuration and support day‑to‑day platform operations
• Monitor system performance and escalate issues as needed

Configuration & Optimization

• Configure workflows, automation rules, custom fields, and forms
• Support optimization of loan templates, milestone tasks, and pipeline views
• Implement and maintain integrations with third‑party systems (AUS, eClosing, etc.)
• Troubleshoot and resolve system‑related issues
• Ensure data integrity, system performance, and reliability across all environments
• Mentor and support Encompass administrators or system analysts.
• Collaborate with Operations, Compliance, Secondary and IT to support business goals.
• Act as the primary liaison with ICE Mortgage Technology and external vendors.
• Act as a key point of contact for internal stakeholders and vendors
• Participate in cross‑functional projects and system initiatives

Compliance & Quality Assurance

• Ensure Encompass configuration aligns with federal, state, investor, and internal compliance requirements.
• Partner with Compliance and QC teams to implement regulatory updates and audit‑ready controls.
• Maintain detailed documentation of system changes, testing results, and version control.

Reporting & Analytics

• Develop and maintain reports and dashboards and analytical tools
• Provide data and insights to support operational decision‑making

Qualifications for Success

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Finance, or a related field preferred.
• High school diploma or GED required, combined with a minimum of seven (7) years of progressively responsible experience in mortgage loan origination systems (LOS) administration or a related technical systems role, may be considered in lieu of a degree.
• Equivalent combinations of education and experience will be considered.
• Must hold current certification in ICE Mortgage Technology Encompass
• Minimum seven (7) years of hands‑on experience supporting or configuring the Encompass platform.
• Advanced experience with Encompass SDK, APIs, workflow automation, and system configuration required.
• Experience with loan origination and mortgage lifecycle processes from application through post‑closing required.

The Bank of Missouri is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact us or call toll‑free 888‑547‑6541.