Remote Encompass LOS Administrator | Mortgage Tech Expert

Flat Branch Mortgage Inc; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Flat Branch Home Loans is seeking an experienced LOS Administrator to configure and optimize the Encompass LOS platform. You will design workflow rules, manage integrations, and implement new loan programs to support compliant and efficient loan origination.

The role collaborates with Operations, Sales, and Admin teams, maintaining documentation and supporting onboarding while staying current with ICE Mortgage Technology updates. This is a remote position with multiple state office options.

Qualifications

• Must have hands-on Encompass LOS administration experience (4+ years preferred).
• Proficiency in Encompass business rules, workflow configuration, input forms, and user administration.
• Experience with third-party integrations including credit, AUS, and compliance vendors.
• Strong understanding of mortgage origination processes, loan programs, and regulatory requirements.
• Excellent analytical, problem-solving, and attention-to-detail skills.
• Ability to translate business requirements into technical configurations.
• Effective written and verbal communication for cross-department collaboration.

Responsibilities

• Administer, configure, and maintain the Encompass LOS platform including business rules, input forms, and workflow automation.
• Build and implement new loan programs, product profiles, and pricing configurations within Encompass.
• Develop and maintain workflow rules, milestone configurations, and document management settings.
• Support third-party integrations including plugins and third-party tools.
• Partner with Operations, Sales, and Admin teams to translate business requirements into system configurations.
• Troubleshoot and resolve system issues, configuration errors, and integration failures.
• Support Encompass Web administration and user interface configuration.
• Manage user access, roles, and permission structures within Encompass.
• Participate in system testing and validation for new configurations, upgrades, and patches.
• Maintain documentation of system configurations, change logs, and administrative procedures.
• Assist in onboarding new users by configuring their access and providing basic system orientation.
• Stay current on ICE Mortgage Technology platform updates, new features, and industry best practices.

Skills

Analytical thinking

Problem solving

Communication

Mortgage origination knowledge

Requirements translation

Attention to detail

Education

Encompass Administrator Certification

Tools

Encompass LOS

ConnectWise

Jira

Job description

Flat Branch Home Loans is seeking an experienced LOS Administrator to configure and optimize the Encompass LOS platform. You will design workflow rules, manage integrations, and implement new loan programs to support compliant and efficient loan origination.

The role collaborates with Operations, Sales, and Admin teams, maintaining documentation and supporting onboarding while staying current with ICE Mortgage Technology updates. This is a remote position with multiple state office options.