Encompass Administrator

Creative Financial Staffing, LLC; Detroit (MI); On-site; USD 80,000 - 130,000; Full time

Benefits offered by this job

Free Healthcare

Retirement Plan w/ match

3.5 Weeks PTO

Job summary

Creative Financial Staffing, LLC is looking for an Encompass Administrator based in the Lansing, MI area. This role offers a competitive salary ranging from $80,000 to $130,000 and includes benefits like free healthcare and a retirement plan.

The ideal candidate will have at least 3 years of experience with Encompass and will play a crucial role within the mortgage technology team.

Enjoy a family-oriented culture in a modern work environment while managing key integrations and providing user support.

Qualifications

• 3+ years experience with Encompass.
• Prior experience in the mortgage industry.
• Good communication and collaboration skills.

Responsibilities

• Work within Encompass integrations and manage user tickets.
• Develop and implement code changes; create test scripts.
• Provide interdepartmental support by troubleshooting problems.

Skills

Encompass experience

Ticket triage

Root cause analysis

Communication skills

Collaboration skills

Tools

JIRA

Job description

Position: Encompass Administrator
Salary: $80,000 - 130,000
Job Type: Contract or Permanent
Benefits: Free Healthcare, Retirement Plan w/ match, 3.5 Weeks PTO, etc.
Location: Lansing, MI area (Onsite)

We are seeking a full-time, permanent Encompass Administrator to be an integral part of a mortgage technology team!

Here are a few reasons why you should apply:

• Outstanding culture with family-oriented feel, and technology department is valued.
• Competitive compensation and benefits package with $0 cost healthcare options.
• Located in a new building with modern technology, collaborative areas and sweet treats.

Responsibilities

• Work within Encompass integrations including LoanNex Pricing, TPO Connect, LO Connect, Consumer Connect, Velocify, DataConnect and other ICE services
• Manage user tickets related to user issues for assigned persona/system and provide interdepartmental support by responding to inquiries, troubleshooting problems, and determining solutions
• Write or modify application programs according to standards utilizing modern programming languages/technologies and applies industry standard software development best practices.
• Analyze system changes to assess business impact and translate requirements into efficient solutions.
• Design, develop, and implement code changes; create test scripts and documentation; manage test environments; and coordinate production releases.
• Walk internal customers through problem solving process, provide feedback and see problems through to resolution

Preferred Experience

• 3+ years experience with Encompass
• Ticket triage and root cause analysis
• Reproducing issues (data-dependent bugs, persona-based permissions, timing issues)
• Log reading / error isolation (Smart Client behaviors, plugin errors, integration failures)
• Escalation management (knowing what goes to ICE vs internal dev vs vendor)
• Incident response (system slowness, outages, broken interfaces, failed jobs)
• Prior Mortgage industry experience or knowledgeable of mortgage loan process, current mortgage lending laws & regulations, mortgage loan documentation, mortgage loan terminology.
• Comfortable using a ticketing system such as JIRA.
• Experience with Input Form Builder, Custom Business Rules & Custom Workflows
• Good communication and collaboration skills.

Bonus Experience

• Experience with Encompass Partner Connect (EPC), automated workflows
• Experience with integrations like LO Connect, Velocify, Consumer connect, TPOC (wholesale / correspondent portal), Data Connect, LoanNex (Pricing Engine), or SnapDocs (Hybrid Closing Vendor).
• Exposure writing code in C#/.NET, JavaScript or Visual Basic
• Pricing / PPE (Optimal Blue, PPEs, custom pricing feeds)
• Credit / VOE/VOI / fraud tools Doc prep, eClose, eSign
• LOS - DWH/BI data flow
• Servicing boarding / secondary / investor delivery
• Lender/Correspondent channels and loan delivery workflows