Enablement Director: Training, QA & Workforce Strategy

Guild; Denver (CO); On-site; USD 110,000 - 150,000; Full time

Job summary

Guild is seeking a Manager, Enablement to lead the strategic development and day-to-day operations of the Member-Facing Enablement group within Member Operations, spanning Knowledge Management, Training, QA, and Workforce Management.

You will drive people management, program governance, and cross-functional collaboration to improve content quality, training effectiveness, QA scoring, and workforce planning.

Qualifications

• At least three years of direct people-management experience in enablement, training, knowledge management, QA, or operations strategy.
• Experience leading complex cross-functional programs from intake through rollout and measurement.
• Ability to manage multiple initiatives independently through ambiguity and frequent change.
• Strong data analysis to diagnose performance issues and adjust priorities.
• Translate complex member-facing systems into practical enablement priorities.

Responsibilities

• Lead a small team across Knowledge Management, Training, Quality Assurance, and Workforce Management, setting expectations and coaching growth.
• Make formal people-management decisions for direct reports, including goals, performance reviews, and development plans.
• Establish operating rhythm with regular health checks, quarterly planning, and portfolio audits.
• Manage multi-lane programs from intake to rollout, using standard project tools and stakeholder comms.
• Maintain enablement metrics, scorecards, and reporting cadence for leadership visibility.
• Translate complex member-facing systems into enablement priorities connected to accuracy and experience metrics.
• Identify and eliminate low-leverage manual work; sponsor tooling improvements and AI-enabled automation.
• Operate independently across concurrent initiatives and keep stakeholders informed.

Skills

People management

Cross-functional leadership

Data-driven decisions

Process optimization

Tools

AI-enabled tooling

Job description

Guild is seeking a Manager, Enablement to lead the strategic development and day-to-day operations of the Member-Facing Enablement group within Member Operations, spanning Knowledge Management, Training, QA, and Workforce Management.

You will drive people management, program governance, and cross-functional collaboration to improve content quality, training effectiveness, QA scoring, and workforce planning.