Enablement and Conversion Manager, Revenue Operations

Nivoda; United States; A distancia; GBP 55.000 - 90.000; Jornada completa

Descripción de la vacante

Nivoda is seeking a focused Enablement and Documentation lead to ensure every sales rep is up to spec with comprehensive onboarding, product knowledge, pricing, and playbooks. You’ll own the onboarding framework for SDRs, AEs, and AMs, define standards, and maintain all product materials for each line of business.

The role centers on enabling a scalable conversion funnel and coaching teams to perform at peak levels.

Descripción del empleo

Location: Remote in Europe

About Nivoda

Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive, high-quality suppliers worldwide. Processing $300M+ in annual transactions and operating across multiple regions, Nivoda is transforming a $350B industry that has historically been slow to modernise. Our platform gives businesses of all sizes, from independent jewellers to major retail chains access to the world's best diamond and gemstone inventory, without the traditional barriers of capital, geography, or information asymmetry.

Our Mission

Diamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that - to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That's exactly what we give them.

About the Role

Conversion is one of the three chokepoints in our revenue organisation. Customers arrive, take the demo, go through KYC, and too many stall before the first purchase, or buy once and never come back. The second purchase is where the product becomes sticky, and getting a merchant there is the hardest 60 days of their life with us. Fixing that takes two things, and this role owns both. Reps who know the product, the pricing and the playbook cold. And a conversion funnel that is measured, scored and coached rather than hoped for.

Function one: enablement Training and standards

Make sure every rep is up to spec and trained, and keep them there. Own the theoretical onboarding of every new rep, SDR, AE and AM alike: what Nivoda sells, to whom, at what price, and how. Set what "up to spec" means for each role and hold the bar.

Documentation and materials

Own the product material for every line of business: how it works, who