EMV Card Reader Operations Specialist

Kestrel Solutions, Inc.; Tallahassee, Northern (FL, KY); Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k)

Professional development

Employee discount program

Job summary

Florida Court Clerks and Comptrollers-Civitek is seeking a Technical Specialist in Tallahassee, FL to manage EMV card reader systems for the e-Commerce program. The role involves daily reader management, user access control, and collaboration with multiple teams.

Travel is required. The ideal candidate holds an Associate’s degree (Bachelor’s preferred) with 1–3 years in a technical environment and strong customer service skills.

Qualifications

• Customer service skills are essential to support clients and internal customers.
• Strong critical thinking and analytical reasoning are required for issue resolution.
• Must be PCI compliant and able to learn new technical programs.

Responsibilities

• Daily management of EMV machines and their entry into the reader management system.
• Daily management of EMV users and roles as defined by the system.
• Interact with the Service Desk for problem solving or issue resolution.
• Coordinate with the e-commerce work group on changes or change management for readers.
• Inventory control management of the readers.
• Monitor machines, expenses and monthly billings with contracts/budget.
• Coordinate with accounting/banking to determine billing process.
• Maintain security and confidentiality of information and data.
• Performs other duties as assigned.
• Comply with all policies and standards.

Skills

Customer service

Critical thinking

Analytical reasoning

PCI compliance

Learn new software

Education

Associate’s degree is required

Bachelor's degree in related field is preferred

Tools

Specialized software

Job description

Florida Court Clerks and Comptrollers-Civitek is seeking a Technical Specialist in Tallahassee, FL to manage EMV card reader systems for the e-Commerce program. The role involves daily reader management, user access control, and collaboration with multiple teams.

Travel is required. The ideal candidate holds an Associate’s degree (Bachelor’s preferred) with 1–3 years in a technical environment and strong customer service skills.