EMS Transport Dispatcher: Critical Care Coordination

MercyOne Medical Group; West Des Moines (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

MercyOne Des Moines Ambulance Service in West Des Moines is seeking a full-time Dispatcher. The role coordinates EMS calls, patient transport requests, and hospital communications, ensuring timely and safe dispatch of Mercy ambulance resources.

Responsibilities include relaying patient information to transport teams and pilots, tracking flights, updating hospitals and agencies, and entering data into the dispatch system.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years’ experience as EMT-B, Paramedic, Emergency Dispatcher, or Emergency Department team member.
• Certified EMT-B or EMT-P in Iowa preferred.
• Excellent critical thinking skills required.

Responsibilities

• Receives all incoming requests for Mercy One transports and coordinates responses.
• Coordinates alternate transportation when a transport team is unavailable.
• Communicates patient information to transport teams and pilots; coordinates landing zones with authorities.
• Provides flight following and updates requesting agencies as needed.
• Enters information for cardiac, trauma, stroke cases and other paging groups into the dispatch system.
• Documents EMS reports and coordinates inter-facility transfers and 911 requests.
• Monitors weather and alerts crews of significant changes.
• Faxes required documents to other departments.

Skills

Critical thinking

Education

High school diploma or equivalent

EMT-B or EMT-P certification (Iowa)

Job description

MercyOne Des Moines Ambulance Service in West Des Moines is seeking a full-time Dispatcher. The role coordinates EMS calls, patient transport requests, and hospital communications, ensuring timely and safe dispatch of Mercy ambulance resources.

Responsibilities include relaying patient information to transport teams and pilots, tracking flights, updating hospitals and agencies, and entering data into the dispatch system.