Dispatcher

MercyOne Medical Group; West Des Moines (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

MercyOne Des Moines Ambulance Service in West Des Moines is seeking a full-time Dispatcher. The role coordinates EMS calls, patient transport requests, and hospital communications, ensuring timely and safe dispatch of Mercy ambulance resources.

Responsibilities include relaying patient information to transport teams and pilots, tracking flights, updating hospitals and agencies, and entering data into the dispatch system.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years’ experience as EMT-B, Paramedic, Emergency Dispatcher, or Emergency Department team member.
• Certified EMT-B or EMT-P in Iowa preferred.
• Excellent critical thinking skills required.

Responsibilities

• Receives all incoming requests for Mercy One transports and coordinates responses.
• Coordinates alternate transportation when a transport team is unavailable.
• Communicates patient information to transport teams and pilots; coordinates landing zones with authorities.
• Provides flight following and updates requesting agencies as needed.
• Enters information for cardiac, trauma, stroke cases and other paging groups into the dispatch system.
• Documents EMS reports and coordinates inter-facility transfers and 911 requests.
• Monitors weather and alerts crews of significant changes.
• Faxes required documents to other departments.

Skills

Critical thinking

Education

High school diploma or equivalent

EMT-B or EMT-P certification (Iowa)

Job description

Employment Type:Full timeShift:12 Hour Day ShiftDescription:MercyOne Des Moines Ambulance Service
Full-Time (72 hours bi-weekly)
Mixed Rotating 12 hours shifts
The Dispatcher’s primary focus is to be the communication link between Mercy One, Pediatric Transport, Neonatal Intensive Care Transport, Mercy Ambulances, and all pre-hospital agencies, hospitals and law enforcement agencies.

ESSENTIAL FUNCTIONS: -

• Receives all incoming requests for Mercy One, Pediatric Transport, and Neonatal transports. The dispatcher will coordinate responses by obtaining patient information and activating the appropriate
• Coordinates alternate transportation when a transport team is unable to provide service.
• Communicates patient information to the transport teams, in addition obtains and relays navigation and landing information to the pilot. Coordinates landing zone with law enforcement as requested.
• Communicates with requesting agency and receiving hospital, providing updates as applicable.
• Provides flight following throughout the mission, either by satellite tracking or by communicating with the pilot every ten minutes if satellite tracking is inoperable on the aircraft during the flight.
• Completes flight database following each flight.
• Observes weather patterns, alerting pilots and members of the transport teams of significant changes. -
• Receives and coordinates all incoming/outgoing inter-facility, clinic transfers, 911 requests, mutual aid requests, specialty team transports, and all other activities related to dispatching for Mercy Ambulances.
• Receives EMS ground ambulance radio and telephone communications. Documents reports from EMS calls and obtains a Physician Designee for Medical Control requests for Mercy Medical Center and Mercy West Lakes.
• Enters in via computer all information pertaining to Level I Cardiac, Traumas, stroke and any other requested paging groups or messages as required.
• Completes faxing of any documents which are required to go to another department. -

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High school diploma or equivalent required.

• A minimum 2 years’ experience as an EMT-B, Paramedic, Emergency Dispatcher, or Emergency Department team member required.

• Certified as an EMT-B or EMT-P in the State of Iowa, preferred.

• Excellent critical thinking skills required.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.