EMS & SCADA Tech Support Specialist — 24/7 Onsite

Pacer Group

Birmingham (AL)

On-site

USD 77,366,000 - 85,962,000

Part time

5 hours ago

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Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Pacer Group in Birmingham, Alabama, seeks a Technical Support Specialist for 24x7 frontline support of Energy Management Systems (EMS) and SCADA. You will monitor system health, diagnose issues, and coordinate incident resolutions to ensure high availability of critical power-system applications.

The role requires strong troubleshooting, communication, and prioritization skills, with experience in utility environments and compliance processes.

Qualifications

Technical support and system troubleshooting experience.
Experience with Windows and AIX/UNIX operating systems.
Strong knowledge of distributed networks and network troubleshooting.
Familiarity with NERC CIP / Critical Infrastructure compliance.
Experience with incident, change and problem management processes.
Knowledge of business continuity and disaster recovery concepts.
Ability to support 24x7 operations with rotating shifts.

Responsibilities

Monitor SCADA, EMS, and ancillary systems for health, performance, and availability.
Provide frontline technical support, diagnostics, troubleshooting, and issue resolution.
Coordinate repairs and escalations with EMS, IT, operations, and other teams.
Track, document, and manage support cases through resolution.
Communicate outages and incidents to customers and stakeholders.
Support BC/DR systems and change management procedures.
Prioritize incidents based on criticality and impact to the Bulk Power System.
Maintain compliance with NERC CIP, FERC, SOX, and access-control requirements.
Assist continuous process improvement and provide feedback on processes.
Work rotating 8- or 12-hour shifts, including nights, weekends, and holidays.