Technical Support Specialist 2

Pacer Group; Birmingham (AL); On-site; USD 77,366,000 - 85,962,000; Part time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Pacer Group in Birmingham, Alabama, seeks a Technical Support Specialist for 24x7 frontline support of Energy Management Systems (EMS) and SCADA. You will monitor system health, diagnose issues, and coordinate incident resolutions to ensure high availability of critical power-system applications.

The role requires strong troubleshooting, communication, and prioritization skills, with experience in utility environments and compliance processes.

Qualifications

• Technical support and system troubleshooting experience.
• Experience with Windows and AIX/UNIX operating systems.
• Strong knowledge of distributed networks and network troubleshooting.
• Familiarity with NERC CIP / Critical Infrastructure compliance.
• Experience with incident, change and problem management processes.
• Knowledge of business continuity and disaster recovery concepts.
• Ability to support 24x7 operations with rotating shifts.

Responsibilities

• Monitor SCADA, EMS, and ancillary systems for health, performance, and availability.
• Provide frontline technical support, diagnostics, troubleshooting, and issue resolution.
• Coordinate repairs and escalations with EMS, IT, operations, and other teams.
• Track, document, and manage support cases through resolution.
• Communicate outages and incidents to customers and stakeholders.
• Support BC/DR systems and change management procedures.
• Prioritize incidents based on criticality and impact to the Bulk Power System.
• Maintain compliance with NERC CIP, FERC, SOX, and access-control requirements.
• Assist continuous process improvement and provide feedback on processes.
• Work rotating 8- or 12-hour shifts, including nights, weekends, and holidays.

Skills

Technical Support & System Troubleshoo

Windows & AIX/UNIX

Distributed Networks & Troubleshooting

NERC CIP / Critical Infrastructure

Incident, Change & Problem Mgmt

Business Continuity & Disaster Recover

24x7 Operations / Rotating Shifts

Job description

Job Title:

Technical Support Specialist (Energy Management Systems)

Location:

Birmingham, Alabama

Work Arrangement:

Onsite

Employment Type:

Contract

Duration:

Multi years of contract

Domain:

Energy & Utilities - Electric Power / Grid Operations / SCADA & Energy Management Systems (EMS)

Pay Rate:

$27-$30/hr. W2

Application Deadline:

10 /Sept/ 2026

SKILLS REQUIRED:

• Technical Support & System Troubleshooting


• Windows and AIX/UNIX Operating Systems


• Distributed Networks & Network Troubleshooting


• NERC CIP / Critical Infrastructure Compliance


• Incident, Change & Problem Management


• Business Continuity & Disaster Recovery


• 24x7 Operations / Rotating Shift Support

POSITION OVERVIEW:

The Technical Support Specialist will provide 24x7x365 frontline technical support and monitoring for critical Energy Management Systems (EMS), SCADA, and ancillary power-system applications. The role is responsible for monitoring system health and availability, diagnosing and resolving technical issues, coordinating incidents with EMS and operations teams, and ensuring critical systems remain reliable and operational. The position requires strong troubleshooting, communication, and prioritization skills, along with an understanding of utility environments, critical infrastructure, compliance, and change-management processes.

ROLES & RESPONSIBILITIES:

Monitor SCADA, EMS, and ancillary systems for health, performance, and availability.

Provide frontline technical support, diagnostics, troubleshooting, and issue resolution.

Coordinate repairs and escalations with EMS, IT, operations, and other technical teams.

Track, document, and manage support cases through resolution.

Communicate system outages, incidents, and events to key customers and stakeholders.

Monitor and support Business Continuity and Disaster Recovery (BC/DR) systems.

Follow established Change Management and knowledge-based procedures.

Prioritize incidents based on criticality and operational impact to the Bulk Power System.

Maintain compliance with NERC CIP, FERC, SOX, access-control, and other regulatory requirements.

Support continuous process improvement and provide feedback on system and customer-support processes.

Work rotating 8- or 12-hour shifts, including nights, weekends, and holidays.

BENEFITS

Medical | Dental | Vision | 401(k)

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.