EMS Partnerships & Patient Care Liaison

Emerus; El Paso (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Emerus is seeking an EMS Liaison to act as the primary communication bridge between EMS providers and our hospitals. You will advocate for the hospital, foster partnerships, and facilitate smooth patient transfers to improve clinical workflows and patient safety.

You will coordinate with EMS agencies, medical directors, and hospital leadership to support performance improvement initiatives while ensuring HIPAA and EMTALA compliance. Strong communication and relationship management are essential.

Qualifications

• Possess EMT, Paramedic (preferred), or other healthcare related certifications/licensure.
• 2+ years of EMS or healthcare clinical experience or business development experience preferred.
• BLS Certification.
• Demonstrated ability to follow organizational compliance requirements, including HIPAA privacy and security standards and EMTALA-related policies where applicable.
• Functional knowledge in MS Office applications as well as common EMS software applications.
• Strong understanding of ambulance operations and healthcare systems.
• Excellent communication and relationship management skills.

Responsibilities

• Serve as the primary liaison and advocate between the hospital and EMS agencies at local, regional, and state levels.
• Partner with EMS agencies and medical directors to support performance improvement initiatives.
• Develop and maintain collaborative relationships with EMS stakeholders within the hospital’s service area for clinical coordination and patient safety.
• Provide educational information to EMS providers about hospital services and access processes.
• Coordinate and deliver EMS educational programs and recognition activities in accordance with compliance policies.
• Perform regular site visits with EMS agencies and facilities to ensure satisfaction and strengthen partnerships.
• Track, analyze, and report EMS operational and quality metrics to support improvement efforts.
• Work with ED leadership to ensure accurate data capture and resolution of EMS-related issues.
• Ensure service line quality aligns with standards and best practices.
• Support disaster preparedness planning and on-campus emergency planning.
• Plan and respond for on-campus emergencies involving visitors or staff.
• Manage and support projects aligned with hospital operations and patient access.

Skills

EMT/Paramedic licensure

EMS/healthcare experience

BLS Certification

HIPAA compliance

MS Office

Communication skills

Relationship management

Education

EMT/Paramedic licensure

Tools

EMS software

Job description

Emerus is seeking an EMS Liaison to act as the primary communication bridge between EMS providers and our hospitals. You will advocate for the hospital, foster partnerships, and facilitate smooth patient transfers to improve clinical workflows and patient safety.

You will coordinate with EMS agencies, medical directors, and hospital leadership to support performance improvement initiatives while ensuring HIPAA and EMTALA compliance. Strong communication and relationship management are essential.