Supervisor Operations Non Exempt

Global Medical Response; Washington (District of Columbia); On-site; USD 60,000 - 70,000; Full time

Job summary

Global Medical Response is seeking an EMS Operations Supervisor NE in Washington, DC. The role supervises field personnel to deliver high-quality care, coordinates disaster operations, and ensures unit readiness.

Provides guidance, schedules crews, and supports resource management to meet service levels and safety standards. The candidate will have EMS field experience, EMT/NREMT certifications, and a valid driver's license, with preferred supervisory or training background in healthcare

Qualifications

• EMS field experience required or equivalent supervisory exposure.
• EMT certification and NREMT/DC EMT certifications required.
• Valid driver's license and insurability per AMR policy.
• High school diploma or GED; degree preferred in business/healthcare.
• Experience in supervision or field training/instruction is desirable.

Responsibilities

• Supervise field personnel to ensure compassionate, high-quality care and cost-effective service.
• Coordinate operations during disasters and after incidents; gather and report data.
• Schedule crews, ensure unit readiness, and provide guidance to staff.
• Assist crews and service providers; manage run reports and performance feedback.
• Collaborate with HR on employee development and counseling as needed.
• Engage with community and agencies to sustain AMR image and service delivery.

Skills

EMS Field Experience

Supervisory Experience

EMT Certified

Valid Driver's License

High School Diploma

Bachelor's / Associate in Healthcare

NREMT Certification

AMR Driving Policy Compliance

Education

Associate of Arts or Bachelor of Science in Business/Healthcare or related field

Job description

More Information about this Job

Position: EMS Operations Supervisor NE

Location: Washington, D.C.

Starting pay: $29.01 PLUS differentials

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY

The mission and purpose of this position is to ensure the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel.Provides direct patient care in accordance with company protocols and/or online medical direction. Assists with the coverage of open shifts as needed in the assigned area.

QUALIFICATIONS

• EMS Field Experience
• Field Training officer experience, Instructor experience or past supervisory experience
• EMT Certified
• Valid Driver's License
• High School Diploma or equivalent (GED)
• Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study Preferred
• Current NREMT certification/DC EMT CERTIFICATIONS/all other required certifications
• Drivers License that meets the AMR driving policy in compliance with AMR policy regarding insurability

KEY RESPONSIBILITIES

• Gather information regarding accidents and major incidents and communicate findings to upper management for investigation.
• Coordinate operations during times of disaster
• Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction
• Assist care-giving personnel (CCTs, Paramedics and EMTs) in finding appropriate resources after particularly critical incidents (IE: Critical Incident Stress Debriefing team / EAP, etc.
• Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts
• Function as a crew EMT as required
• Provide support and assistance to the field personnel to help them achieve maximum performance
• Provide daily direction and clarity of expectations to field personnel
• Collect information, escalating when appropriate and resolve issues with regard to employee problems, issues and concerns
• Coach employees to perform at their highest levels and provide performance feedback
• Assist employees in career planning
• Provide support to crews by acquiring needed resources
• Participate in the resolution of union or non-union grievances and administer the disciplinary process
• Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues
• Partner with human resources to ensure the availability of employee counseling as necessary
• Identify needs and support continuous improvement in employee development through training.
• Participate in orientation of new employees
• Administer company policies and procedures, as well as employment law in a consistent manner
• Interact daily with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities
• Participate in community service to enhance the image of the company
• Identify customer processes that lead to enhancements of service
• Supervise the daily operations of the field
• Collect paperwork and generate reports for management
• Assist crews in stocking trucks/units
• Ensure unit readiness by managing the fleet and materials
• Reinforce importance of complete, accurate, and timely completion of run reports
• Perform other duties as assigned

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

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