EMS Operations Program Manager – Emergency Medicine

GW Redesign; Washington (District of Columbia); On-site; USD 86,699 - 122,700; Full time

Job summary

A healthcare organization in Washington, DC is seeking a Program Manager to lead the Operational Medicine Section, overseeing daily operations and staffing. The ideal candidate will have at least two years of experience in administration and project management, along with a Bachelor’s degree or equivalent and a current EMS certification. This full-time, on-site role requires strong leadership and customer service skills, as well as the ability to manage crises effectively.

Qualifications

• 2+ years of specialized and/or advanced administrative experience.
• Experience in technical and project management.

Responsibilities

• Direct and develop Innovative Practice tasks and assignments.
• Lead Operational Medicine EMS Agency activities.
• Oversee daily caseload to ensure timely responses.
• Provide excellent customer service and manage crises.
• Maintain protocols and operational standards.
• Organize program records and related materials.

Skills

Leadership

Crisis management

Customer service

Technical project management

Education

Bachelor’s degree preferred, associates required

Current NREMT or higher EMS certification

Job description

A healthcare organization in Washington, DC is seeking a Program Manager to lead the Operational Medicine Section, overseeing daily operations and staffing. The ideal candidate will have at least two years of experience in administration and project management, along with a Bachelor’s degree or equivalent and a current EMS certification. This full-time, on-site role requires strong leadership and customer service skills, as well as the ability to manage crises effectively.