Operational Medicine Manager, Emergency Medicine

Medical Faculty Associates, Inc.; Washington (District of Columbia); On-site; USD 86,699 - 122,700; Full time

Job summary

A health services provider in Washington, DC, seeks a Program Manager to oversee the Operational Medicine Section. Responsibilities include leadership, program growth, and daily operations in emergency medical services. Ideal candidates must have a relevant degree, EMS certification, and at least two years of project management experience. Strong skills in crisis management and customer service are essential. This is a full-time, on-site role with the potential for varied hours.

Qualifications

• Must have current NREMT or higher EMS certification.
• Requires a minimum of two years of specialized and/or advanced administrative experience.

Responsibilities

• Directs, develops, and tracks completion of tasks and assignments.
• Leads EMS Agency activities, overseeing daily caseload and administration.
• Maintains operational protocols, policies, and procedures.

Skills

Leadership

Crisis management

Customer service

Project management

Education

Bachelor’s degree preferred, associates required

Job description

Job Category: Non-Clinical Admin/Clerical

Requisition Number: PROGR006325

Posted: April 7, 2026
Full-Time
On-site
Salary Range: $86,699.99 USD to $122,700 USD

Location

2120 L St NW, Washington, DC 20037, USA

The GW MFA Department of Emergency Medicine, Operational Medicine is a licensed non-transport Advanced Life Support (ALS) Emergency Medical Services (EMS) provider in the District of Columbia and Commonwealth of Virginia. We provide comprehensive medical support from events as large as National Special Security Event (NSSE) to a Basic Life Support (BLS) single resource to support a small event.

This Program Manager position provides leadership, programmatic growth and day-to-day functions of the Operational Medicine Section. This includes, but not limited to, operational leadership, event staffing, supplies/logistics coordination, EMS agency requirements adherence, and acting within one’s scope of practice and a clinician. The Program Manager works daily overseeing and supporting Coordinators, Senior EMTs, EMTs, Paramedics, Nurses, Physician Assistants, Nurse Practitioners, and Physicians.

Essential Duties and Responsibilities

• In coordination with the Director, directs, develops, and tracks completion of Innovative Practice tasks and assignments.
• Leads Operational Medicine EMS Agency activities, including interfacing with clients, assisting with contracting, staffing, administrative responsibilities, clinical care, and medication and equipment management.
• Oversee the daily caseload to ensure all items are addressed in appropriate and timely manner.
• Represents The George Washington Medical Faculty Associates to clients, providing customers with prompt, courteous and efficient service.
• Consistently demonstrates excellent customer service skills and strong ability to effectively manage crisis situations.
• Works with clinical staff, medical directors, and director to coordinate and deliver Innovative Practice clinical services within scope of practice and at standard of care.
• Maintains and updates practicing protocols, policies and procedures, and the standard of care and operations for the agency.
• Organizes and maintains program records, correspondence, contracts, and related program materials.
• Maintains all aspects of an EMS agency to include attendance, activity, credentialing and training history for all medical providers.
• Develops and maintains familiarity with information technology and communications equipment used in the Innovative Practice.
• Ability to physically respond to a medical emergency throughout an area and performs work which may involve strenuous physical tasks, including during hazardous conditions and/or inclement weather.
• Ability to move 100 pounds to a height of 4 feet and carry 100 pounds, a minimum of 6 feet. Ability to bend, stoop, crawl and walk on uneven surfaces. Has the ability to sit or stand for extended periods of time.
• Ability to use personal protective equipment properly to include the ability to wear respiratory protection equipment.
• Ability to work nights and/or weekends as needed to support the Innovative Practice mission.
• Other duties as requested/assigned by Program Director.

Qualifications

Education: Bachelor’s degree preferred, associates required. Must have current NREMT or higher EMS certification.

Experience: Requires a minimum two years of specialized and/or advanced administrative, technical and project management experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.