EMS Operations Leader — Romulus, MI

NorthPoint Search Group; Detroit (MI); On-site; USD 85,000 - 105,000; Full time

Job summary

NorthPoint Search Group is seeking an Operations Manager for Michigan, based in Romulus. The role oversees day-to-day EMS operations, supervising shift managers and frontline execution to ensure reliable service delivery.

The ideal candidate will have EMS/ambulance operations management experience, strong people leadership, and comfort in high-pressure settings. Reports to the Director of Operations and focuses on staffing, standards, and escalation handling.

Qualifications

• Requires experience managing EMS/ambulance operations.
• Proven leadership of front-line staff and shift managers.
• Ability to perform under high-pressure environments and meet standards.

Responsibilities

• Supervise 3-4 Shift Managers.
• Ensure staffing coverage and operational execution.
• Handle daily escalations and issues.
• Support hiring and onboarding processes.
• Enforce standards and performance metrics.

Skills

EMS operations management

People leadership

Staffing management

Job description

NorthPoint Search Group is seeking an Operations Manager for Michigan, based in Romulus. The role oversees day-to-day EMS operations, supervising shift managers and frontline execution to ensure reliable service delivery.

The ideal candidate will have EMS/ambulance operations management experience, strong people leadership, and comfort in high-pressure settings. Reports to the Director of Operations and focuses on staffing, standards, and escalation handling.