EMS Medical Dispatcher: Precision Call Center Pro

911 Emergency Communications; Morton Corners (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in New York is seeking skilled Emergency Medical Dispatchers to manage high-stress 911 calls. You will verify location and caller information, assess patient condition, and prioritize responses according to protocol.

Responsibilities include guiding callers with life-saving instructions, coordinating ambulance resources, and documenting every step for quality assurance while adhering to medical oversight and privacy standards.

Qualifications

• High school diploma or equivalent required.
• Dispatcher certification may be required prior to appointment.
• CPR certification and related coursework may be required.
• EMD credentials are not universal; check vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient’s location, callback number, and access details
• Ask approved questions about patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in New York is seeking skilled Emergency Medical Dispatchers to manage high-stress 911 calls. You will verify location and caller information, assess patient condition, and prioritize responses according to protocol.

Responsibilities include guiding callers with life-saving instructions, coordinating ambulance resources, and documenting every step for quality assurance while adhering to medical oversight and privacy standards.