EMS End-User Support & Event Scheduling Specialist

Texas A&M University; Commerce (TX); Hybrid; USD 48,000 - 64,000; Full time

Job summary

East Texas A&M University is seeking an End-User Support Specialist to manage and optimize the university's EMS scheduling system, coordinate room turnovers, and provide expert user support to faculty, staff, and students.

The role requires troubleshooting end-user computing assets, training users, and maintaining documentation. Flexibility for non-typical hours and event-related support is expected.

Qualifications

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Two years of related experience.
• Ability to multi-task and work well as part of a team.
• Work non-typical business days/weeks.
• Excellent customer service and time-management skills.
• Physical requirements: ability to lift and move equipment weighing up to 60 pounds.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of stakeholders in a varied community.
• Proficient skills with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Serve as the lead or co-administrator for the University’s scheduling software (Event Management System), overseeing reservation workflows, system integrity, user access, and training.
• Coordinate EMS use with custodial, operations, and event services to ensure room turnover schedules, cleaning, and setups are integrated.
• Assist with scheduling events outside the purview of other core stakeholders' responsibilities for specific buildings or business processes.
• Identify and improve business processes pertaining to EMS operations.
• Provide high-level customer service to students, staff, and faculty.
• Addresses tier 2 and 3 level issues.
• Track changes in ticketing system with appropriate notes.
• Ability to work a non-typical business day/week.
• Troubleshoot and support managed end-user computing assets.
• Provide training/demonstrations of end-user technology to faculty, staff, and students.
• Document standard operating procedures for repair, replacement, and maintenance of hardware/software.
• Utilize IT work order ticketing system to document support engagement.
• Assist with maintaining the technology inventory assigned to the location.
• Assist with evaluating, procuring, planning, implementing, and maintaining various software platforms.
• Supervise student workers if applicable.
• Contributes to the effective team management of relevant initiatives, problems, issues, and opportunities.
• Assist with developing and maintaining DMS forms, processes, and reporting.

Skills

Customer service

Time management

Interpersonal communication

MS Office

Education

Bachelor's degree or equivalent

Tools

Event Management System

Diagramming software

7point Ops

Trello

Slack

Job description

East Texas A&M University is seeking an End-User Support Specialist to manage and optimize the university's EMS scheduling system, coordinate room turnovers, and provide expert user support to faculty, staff, and students.

The role requires troubleshooting end-user computing assets, training users, and maintaining documentation. Flexibility for non-typical hours and event-related support is expected.