EMS Emergency Dispatcher: Urgent Calls & Coordination

911 Emergency Communications; Fairfield (VT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Fairfield, VT seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate ambulance resources. The role requires following approved medical dispatch protocols within current qualifications and may include overtime and overnight shifts.

Applicants should have a high school diploma or equivalent, CPR certification, and may need EMT or paramedic credentials depending on vacancy specifics.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Multitasking

Data entry

Education

High school diploma or equivalent

CPR certification

Tools

EMS dispatch system

Job description

911 Emergency Communications in Fairfield, VT seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate ambulance resources. The role requires following approved medical dispatch protocols within current qualifications and may include overtime and overnight shifts.

Applicants should have a high school diploma or equivalent, CPR certification, and may need EMT or paramedic credentials depending on vacancy specifics.