EMS Emergency Dispatcher — Impactful Calls & Training

911 Emergency Communications; Townshend (VT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Townshend, VT seeks Emergency Medical Dispatchers to handle urgent calls, confirm locations, and gather essential data to set response priorities using approved protocols.

Responsibilities include dispatching resources, giving protocol-based instructions, documenting calls, and coordinating with responders. Some roles may require CPR/EMS credentials and potential sponsorship for training.

Qualifications

• High school diploma or recognized equivalent required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required; EMT or paramedic credentials not universal.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Clear communication

Questioning technique

Priority assessment

Protocol adherence

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Townshend, VT seeks Emergency Medical Dispatchers to handle urgent calls, confirm locations, and gather essential data to set response priorities using approved protocols.

Responsibilities include dispatching resources, giving protocol-based instructions, documenting calls, and coordinating with responders. Some roles may require CPR/EMS credentials and potential sponsorship for training.