EMS Emergency Dispatcher - Fast-Paced Medical Communications

911 Emergency Communications; East Springfield (PA); On-site; USD 40,000 - 56,000; Full time

Job summary

911 Emergency Communications in East Springfield, PA seeks Emergency Medical Dispatchers to gather patient information, establish priorities, and coordinate ambulance resources. Responsibilities include receiving calls, confirming location, and providing protocol-based guidance under medical dispatch protocols.

A high school diploma is commonly required; EMT or paramedic credentials may be requested depending on the vacancy.

Qualifications

• High school diploma or equivalent is commonly required.
• EMT or paramedic credentials may be requested depending on the vacancy.
• CPR certification or training may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Communication skills

Multitasking

Data entry

Education

High School Diploma or equivalent

Tools

Emergency Medical Dispatch System

Job description

911 Emergency Communications in East Springfield, PA seeks Emergency Medical Dispatchers to gather patient information, establish priorities, and coordinate ambulance resources. Responsibilities include receiving calls, confirming location, and providing protocol-based guidance under medical dispatch protocols.

A high school diploma is commonly required; EMT or paramedic credentials may be requested depending on the vacancy.