EMS Emergency Dispatcher — Critical Care Communications

911 Emergency Communications; Zeigler (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Zeigler, IL, seeks Emergency Medical Dispatchers to manage urgent medical calls, determine priorities, and coordinate dispatches. This role requires following approved protocols and maintaining patient confidentiality.

Applicants should have a high school diploma and may need EMD certification or CPR training. Some positions may sponsor training; overtime and shift variability can apply.

Qualifications

• High school diploma or equivalent.
• EMD certification may be required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call taking

Multitasking

Calm under pressure

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Tools

Emergency dispatch software

Job description

911 Emergency Communications in Zeigler, IL, seeks Emergency Medical Dispatchers to manage urgent medical calls, determine priorities, and coordinate dispatches. This role requires following approved protocols and maintaining patient confidentiality.

Applicants should have a high school diploma and may need EMD certification or CPR training. Some positions may sponsor training; overtime and shift variability can apply.