EMS Emergency Dispatcher — 24/7 Critical Call Center

Emergency Telecommunicator Services; Melcher-Dallas (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher in Melcher Dallas, IA. The role involves taking urgent calls, assessing conditions, and coordinating ambulance dispatch under established protocols. Training and/or certification may be required prior to appointment.

Employees may work overnight, weekends, or holidays with overtime as needed. Candidates should be prepared for a fast-paced, mission-critical environment where accuracy and calm under pressure are essential.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• EMD certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Emergency dispatch

Coordination

Education

High school diploma

Job description

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher in Melcher Dallas, IA. The role involves taking urgent calls, assessing conditions, and coordinating ambulance dispatch under established protocols. Training and/or certification may be required prior to appointment.

Employees may work overnight, weekends, or holidays with overtime as needed. Candidates should be prepared for a fast-paced, mission-critical environment where accuracy and calm under pressure are essential.