EMS Dispatcher: Urgent Medical Calls & Resource Coordination

County Emergency Communications; Saratoga (IN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education support

Job summary

County Emergency Communications in Saratoga, IN seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, coordinate ambulance resources, and provide protocol-based instructions. Employees may work overnight shifts and weekends according to the agency's needs.

The role requires a high school diploma or equivalent, CPR certification, and adherence to dispatch protocols and medical oversight.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Job description

County Emergency Communications in Saratoga, IN seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, coordinate ambulance resources, and provide protocol-based instructions. Employees may work overnight shifts and weekends according to the agency's needs.

The role requires a high school diploma or equivalent, CPR certification, and adherence to dispatch protocols and medical oversight.