EMS Dispatcher — 24/7 Critical Call Center Coordination

County Emergency Communications; Saint Marys (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications in Saint Marys, OH seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate ambulance resources. The role requires confirming locations, gathering essential details, and applying approved protocols for scene safety and patient care.

The position involves extended console work, shift variations, and potential overtime as part of a public-safety operations team.

Qualifications

• High school diploma or recognized equivalent commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Attention to detail

Education

High School Diploma

Tools

CPR certification

Job description

County Emergency Communications in Saint Marys, OH seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate ambulance resources. The role requires confirming locations, gathering essential details, and applying approved protocols for scene safety and patient care.

The position involves extended console work, shift variations, and potential overtime as part of a public-safety operations team.