EMS Dispatcher: Urgent Medical Calls & Resource Coordination

911 Emergency Communications; New Hope (VA); On-site; USD 42,000 - 70,000; Full time

Job summary

911 Emergency Communications in New Hope, VA is seeking Emergency Medical Dispatchers to handle urgent calls, gather patient data, confirm locations, and establish priorities for response. Dispatchers provide protocol-based instructions, coordinate ambulance resources, and relay scene details to responders while adapting to overnight, weekend, or rotating schedules.

A high school diploma or equivalent is commonly required; CPR certification may be needed, and EMT or paramedic credentials depend

Qualifications

• A high school diploma or equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials vary by vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or equivalent

Job description

911 Emergency Communications in New Hope, VA is seeking Emergency Medical Dispatchers to handle urgent calls, gather patient data, confirm locations, and establish priorities for response. Dispatchers provide protocol-based instructions, coordinate ambulance resources, and relay scene details to responders while adapting to overnight, weekend, or rotating schedules.

A high school diploma or equivalent is commonly required; CPR certification may be needed, and EMT or paramedic credentials depend