EMS Dispatcher: Urgent Calls & Resource Coordination

911 Emergency Communications; Smith Mills (KY); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Smith Mills, KY seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate response priorities. The role requires following medical dispatch protocols and providing instructions until responders arrive.

Applicants should have a high school diploma or equivalent, with EMS dispatcher certification and CPR as potential requirements. The role may involve overtime as needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification is preferred or required depending on vacancy.
• CPR certification may be required; consult the vacancy for details.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Excellent communication

Multitasking ability

Problem solving

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Smith Mills, KY seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate response priorities. The role requires following medical dispatch protocols and providing instructions until responders arrive.

Applicants should have a high school diploma or equivalent, with EMS dispatcher certification and CPR as potential requirements. The role may involve overtime as needed.