EMS Dispatcher: Urgent Call Triage & Dispatch

County Emergency Communications; Ingleside (IL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Ingleside, IL seeks an Emergency Medical Dispatcher to intake medical emergencies, verify locations, assign priorities, and coordinate EMS resources. The role involves call handling, protocol-based instructions, and collaboration with responding teams in a continuous operation environment.

Applicants should have a high school diploma or GED, EMT/paramedic credentials optional, CPR certification, and completion of an approved dispatcher program.

Qualifications

• High school diploma or GED required.
• EMD certification preferred or required before appointment.
• CPR certification may be required or preferred.
• Experience with an agency-approved dispatch protocol is a plus.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Clear communication

Questioning technique

Stress management

Multitasking

Team coordination

Receive calls

Determine priorities

Education

High School Diploma or GED

Emergency Medical Dispatcher (EMD) certification

CPR certification

Tools

Emergency dispatch system

Radio communications equipment

Job description

County Emergency Communications in Ingleside, IL seeks an Emergency Medical Dispatcher to intake medical emergencies, verify locations, assign priorities, and coordinate EMS resources. The role involves call handling, protocol-based instructions, and collaboration with responding teams in a continuous operation environment.

Applicants should have a high school diploma or GED, EMT/paramedic credentials optional, CPR certification, and completion of an approved dispatcher program.