EMS Dispatcher: Life-Saving Call Center Pro

911 Emergency Communications; D'Lo (MS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Mississippi is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather vital details, and determine response priorities. You will work within established dispatch protocols to coordinate ambulance resources and provide critical instructions to callers and responders.

The role may require CPR certification and Emergency Medical Dispatcher certification as per vacancy requirements, with overtime, nights, weekends, and holidays possible based on

Qualifications

• High school diploma or GED is commonly required.
• EMD certification or sponsorship opportunities may be available.
• CPR certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition per protocol.
• Determine response priority through medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions and relay patient information to responders.
• Document call processing and participate in quality-review activities.

Skills

High school diploma

EMD certification

CPR certification

Resilience under pressure

Education

High school diploma or GED

Emergency Medical Dispatcher (EMD) certification

CPR certification

Job description

911 Emergency Communications in Mississippi is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather vital details, and determine response priorities. You will work within established dispatch protocols to coordinate ambulance resources and provide critical instructions to callers and responders.

The role may require CPR certification and Emergency Medical Dispatcher certification as per vacancy requirements, with overtime, nights, weekends, and holidays possible based on