EMS Dispatcher: Fast-Paced, Protocol-Driven Call Center

911 Emergency Communications; Corinth (MS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Corinth, MS is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather incident details, and coordinate response priorities with approved protocols. The role may include overnight shifts and overtime depending on staffing needs.

A high school diploma or equivalent is commonly required, with CPR certification and additional coursework sometimes required. Certification pathways and employer requirements vary by agency.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

911 Emergency Communications in Corinth, MS is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather incident details, and coordinate response priorities with approved protocols. The role may include overnight shifts and overtime depending on staffing needs.

A high school diploma or equivalent is commonly required, with CPR certification and additional coursework sometimes required. Certification pathways and employer requirements vary by agency.