EMS Dispatcher: Life-Saving Call Center Operator

County Emergency Communications; Diamond (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

County Emergency Communications in Diamond, MO seeks Emergency Medical Dispatchers to handle urgent medical calls, gather location and patient information, and set response priorities using an agency-approved system.

You may provide approved pre-arrival instructions, coordinate ambulance resources, document calls, and participate in quality-review activities; a high school diploma and EMS certification requirements may apply, with overtime and rotating shifts common.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

County Emergency Communications in Diamond, MO seeks Emergency Medical Dispatchers to handle urgent medical calls, gather location and patient information, and set response priorities using an agency-approved system.

You may provide approved pre-arrival instructions, coordinate ambulance resources, document calls, and participate in quality-review activities; a high school diploma and EMS certification requirements may apply, with overtime and rotating shifts common.