Emergency Medical Dispatcher - 24/7 Life-Saving Support

911 Emergency Communications; Mountain Park (NM); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in High Rolls Mountain Park, NM seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate EMS resources. You will follow established protocols to guide responders and provide critical pre-arrival instructions.

The role requires a high school diploma (or equivalent) with pursuing EMS certifications and CPR where applicable. Training and certification requirements vary by employer and assignment, with overnight and weekend

Qualifications

• High school diploma or equivalent required; sponsored training possible.
• EMD certification may be required before appointment; CPR may be required.
• Familiarity with dispatch protocols and patient information handling.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition and priorities.
• Determine response priority using the dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within qualifications.
• Relay information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Communication

Multitasking

Decision making

Attention to detail

Education

High school diploma or equivalent

EMD certification

CPR certification

Tools

Emergency dispatch system

Job description

911 Emergency Communications in High Rolls Mountain Park, NM seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify locations, and coordinate EMS resources. You will follow established protocols to guide responders and provide critical pre-arrival instructions.

The role requires a high school diploma (or equivalent) with pursuing EMS certifications and CPR where applicable. Training and certification requirements vary by employer and assignment, with overnight and weekend