EMS Dispatcher: Lead Urgent Medical Response & Support

911 Emergency Communications; Hinckley (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Hinckley, MN is seeking Emergency Medical Dispatchers to support urgent medical calls, confirm locations, and provide protocol-based instructions while coordinating ambulance resources. The role requires completing required certifications and maintaining compliance with medical dispatch protocols.

Applicants should have a high school diploma or equivalent; CPR certification and additional coursework may be required.

Qualifications

• High school diploma or equivalent required; EMT/paramedic may not be universal requirements.
• Emergency Medical Dispatcher certification or eligibility required; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication

Attention to detail

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Hinckley, MN is seeking Emergency Medical Dispatchers to support urgent medical calls, confirm locations, and provide protocol-based instructions while coordinating ambulance resources. The role requires completing required certifications and maintaining compliance with medical dispatch protocols.

Applicants should have a high school diploma or equivalent; CPR certification and additional coursework may be required.