EMS Dispatcher: Fast-Paced, Protocol-Driven Emergency Calls

County Emergency Communications; Ladd (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Ladd, IL seeks Emergency Medical Dispatchers to support urgent medical assistance. You will gather patient and incident information, establish response priorities, and coordinate EMS resources using an agency-approved system to guide responders and ensure rapid, accurate actions.

Responsibilities include receiving calls, confirming locations, asking approved questions, determining priority, and dispatching or coordinating ambulance resources while following

Qualifications

• High school diploma or GED is required or equivalent.
• Emergency Medical Dispatcher certification is preferred or required before appointment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition and determine response priority.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Calm under pressure

Attention to detail

Education

High school diploma or GED

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Ladd, IL seeks Emergency Medical Dispatchers to support urgent medical assistance. You will gather patient and incident information, establish response priorities, and coordinate EMS resources using an agency-approved system to guide responders and ensure rapid, accurate actions.

Responsibilities include receiving calls, confirming locations, asking approved questions, determining priority, and dispatching or coordinating ambulance resources while following