EMS Dispatcher — Protocol-Driven Medical Communications

County Emergency Communications; Lacombe (LA); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Retirement benefits

Continuing education

Job summary

County Emergency Communications in Lacombe, LA, seeks Emergency Medical Dispatchers to manage urgent medical calls and coordinate rapid response. You will gather patient details, verify locations, and apply approved dispatch protocols while maintaining strict data handling and protocol compliance.

Required is a high school diploma or equivalent, with CPR certification often required. Training or sponsorship for EMT/paramedic credentials may be provided, depending on the vacancy and agency

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Communication

Education

High school diploma or equivalent

Job description

County Emergency Communications in Lacombe, LA, seeks Emergency Medical Dispatchers to manage urgent medical calls and coordinate rapid response. You will gather patient details, verify locations, and apply approved dispatch protocols while maintaining strict data handling and protocol compliance.

Required is a high school diploma or equivalent, with CPR certification often required. Training or sponsorship for EMT/paramedic credentials may be provided, depending on the vacancy and agency